Corina Sanchez

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Utilized computer database storing confidential records, use of office equipment, telephones, data entry, administrative/clerical duties
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
• Followed confidentially regulations to maintain privacy.
• Updated records with new information.
• Assisted with typing, data entry, and answering incoming calls as required.

● Provides comprehensive wraparound services for Federal Reentry Clients enrolled in the Arizona P.R.O.W.D program, both inside BOP (Federal Bureau of Prisons) complexes and post BOP release.
● Collaborating with team members and community partners to create individual support plans through 1:1
meetings, and remote communications for P.R.O.W.D clients by assessing their skills, abilities, work history,
employment barriers, and career interests. Helping connect them with businesses and community resources
to enable clients to obtain, maintain and strengthen current employment.
● Promoting reentry readiness by preparing & facilitating a curriculum reflecting the local job market.
Facilitating classroom education to clients on curriculum subjects surrounding employment and personal development, as well as social and societal reintegration.
● Ensuring curriculum is sufficient for students to attain and maintain employment by identifying appropriate resources & materials and seeking input from industry advisors to meet individual student and classroom needs.
● Providing Reentry program information to job seekers, colleagues, and the business community, maintaining
positive working relationships with local partners, community organizations and other agency personnel.
● Participating in Reentry program job fairs & conferences. Engaging with local community, organizations, and multiple agencies as a representative of the Department of Economic Security’s Division of Reentry & Rehabilitation

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

FACILITY CLOSURE/LAYOFF 12/2023

● Inmate payroll and processing, accounting practices

● Overseeing, coordinating, and facilitating programs designed for currently incarcerated individuals centered around treatment, and rehabilitation.
● Completed initial assessment and intake procedures for incarcerated individuals.

●Providing interactive case
management services for incarcerated individuals, assisting with the development of personal, educational, career, and release goals resulting in the culmination of personalized Individual Service Plans (ISP’s).
● Managed caseloads, records, confidentiality, and data protection. ●Observing the behavior of inmates
individually, in groups, and interviewing inmates to obtain information to asses different situations.
● Arranging substance abuse rehabilitation, peer mentor support, behavioral programs, and other scheduled activities to support inmates needs.
● Conducted interviews, hiring and terminating pertaining to inmate job positions. Filling capacities on
outside work crews, ACI contracts, Marana work crews, and internal inmate positions within the facility. ●Assigning education, Continuing Education, Adult
Basic Education , Functional literacy, and a variety of major or regular programs to inmates.

• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Prepared reports to document incidents and violations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
• Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
• Maintained confidentiality of sensitive client information while handling financial transactions accurately.
• Trainer

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Trainer

· Escorted inmates to and from cells, court, hospitals and medical appointments.

· Conducted routine and emergency head counts.

· Prepared, processed and maintained forms, reports, logs, records and activity journals.

· Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

· Identified facility openings and designated inmates to housing units.

· Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.

· Coordinated responses to emergency situations arising in different prison locations.

· Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

· Uploaded all evidence into case management systems

· Use of ACIS internal database system

· Use of multiple radios, while inputting accurate information into state documents and/or computer programs

· Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.

· Received property from incoming inmates, provided receipts and inspected items for contraband.

· Use of mechanical restraints

· Worked in lockdown environment

· Worked in behavioral health unit

· Sat on mental health watches/dry cell watches

· Observed inmate behavior and documented activity in 10-minute intervals

· Transportation

· Yard operations, perimeter checks, long, and short.

· Initiated crisis intervention by following official crisis communication plans and training

· Responded to calls in both routine and emergencies

· Detected and apprehended any unauthorized personnel

· Investigated all security and safety violations

· Maintained accurate and detailed logs of all events during each shift Maintained surveillance of building and identified all officials and employees before authorizing entrance

· Processed and logged accurate and detailed incident reports

· Delivered accurate verbal and written reports to company personnel

· Responded quickly and effectively to all security violations and duress alarms

· Collected and organized all surveillance data and information to protect client possessions and workspaces

· Taught juvenile offenders basic life skills Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities

· Observed and recorded mental and physical health of each juvenile offender

· Supervised inmates daily, including during mealtime and recreational time