Summary
Overview
Work History
Education
Skills
Timeline
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Julian Santos

Kent,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Laborer

Seattle Public Utlilties
11.2021 - Current
  • .Worked alongside team to accomplish work goals according to schedule.
  • Maintained organized and clean work areas at all times on job sites.
  • Ensures safety by using PPE
  • Opens and closes transfer station doors according to schedule
  • Check vehicles for appropriate material
  • Operate Bobcat and Forklift Direct incoming vehicles to correct dumping area
  • Communicate with customers and co-workers in a professional manner
  • Observes floor to ensure no prohibited materials get left by customers
  • Helps answer customer questions
  • Keep transfer station clean by sweeping and hosing Maintain a great attitude towards work
  • Safety Committee team board member Attend Safety meetings and report back to our team about updates or changes
  • Team Captain for RSJ "Dream Team Group #9"
  • Spokesman for the Stations: Worked alongside the Mayor of Seattle, Fire Chief Scoggins, SPU Manager Andrew Lee and more to spread awareness to the public via press conference.
  • Worked alongside the department of Community Affairs to showcase daily duties of the Labors at the North and South Transfer Station

Cashier

Lucky Dog Clothing
03.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Sales of premium Vintage/Hype clothing brands, shoes and accessories via Instagram stories.
  • Answer phone calls and talk with customers about questions on buying and/or selling.
  • Greet customers entering and exiting the store.
  • Close store ensuring everything is locked up and clean.

Input the following information into Excel spreadsheet daily:

  • Customer Loyalty
  • Buying Report
  • Expenses
  • Sales
  • Phone Orders
  • Cosignment



Temporary Manual Laborer

Seattle Department Of Transportation
01.2021 - 07.2021
  • Spread asphalt, gravel and other materials at work locations using variety of tools and equipment.
  • Clear areas in preparation for laying down asphalt.
  • Offloading tools from truck in preparation for the day.
  • Working as a flagger to direct motorists away from work zone.
  • Build a launchpad for the paver at the beginning of the pull.
  • Assisting the operator on where to dig.
  • Sweeping and maintaining a clean work area.
  • Shoveled material out of the hatch.
  • Cleaned and packed up equipment at the end of the day.

Education

High School Diploma -

Hazen High School
Renton, WA
06.2017

Skills

  • Customer Service

  • Customer Assistance

  • Work Ethic and Integrity

  • Patience and Empathy

  • Time management skills

  • Written and verbal communication

Timeline

Cashier

Lucky Dog Clothing
03.2024 - Current

Laborer

Seattle Public Utlilties
11.2021 - Current

Temporary Manual Laborer

Seattle Department Of Transportation
01.2021 - 07.2021

High School Diploma -

Hazen High School
Julian Santos