Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JULIAN VELASQUEZ

Downey,CA

Summary

Accomplished customer-centered worker, successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in customer service, management and payment processing. Offers successful career history comprising more than 10+ years. Highly experienced professional, well-versed in developing performance-oriented cultures devoted to continuous improvement and revenue growth.

Overview

15
15
years of professional experience

Work History

Sales Associate

Movado Company Store
08.2022 - Current
  • Organize and maintained watch cases and displays
  • Helped customers browse and purchase watches, as well as suggest products and services they might need or want
  • Prepared merchandise for sales floor by pricing or tagging
  • Performed opening and closing case counts, and maintained case logs
  • Performed basic watch servicing including sizing, strap switching, and battery replacement

Library Assistant and Aide

Downey City Library
10.2018 - 11.2022
  • Assisted in the various supervision duties, and helped to manage the libraries day to day activity
  • Helped to train and manage Library Aides, while also modeling good customer service behaviors and knowledge
  • Assisted patrons by performing standard library duties such as cataloging, searching the catalog, checking in and out books, basic reference questions, and general customer service
  • Handled customer situations and incidents if the need arises
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons
  • Conducted library tours and orientations, familiarizing patrons with library's resources and services
  • Conducted a class on “Intro to Computers” and “Computer and Internet Safety” to educate patrons
  • Organized library shelves, materials and equipment in clear, alphabetized order
  • Handled check-in and check-out process of library books and materials at circulation desk
  • Located library materials, resources and technologies to fulfill patron requests
  • Answered patron questions in-person or by phone regarding library services and resources
  • Assisted patrons with printing and copying according to personalized requirements
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards
  • Gained strong understanding of various methods for cataloging books and other materials
  • Developed library displays and implemented innovative outreach activities for improved community engagement
  • Set up computer and digital device access, providing assistance with use and operation

Sales Manager

Macys
04.2017 - 01.2018
  • Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies
  • Improved sales processes to streamline customer acquisition and onboarding strategies
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Boosted sales revenue by skillfully promoting diverse options to clients
  • Held weekly meetings with Executives and vendors to identify techniques to overcome sales obstacles
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Organized promotional events and interacted with community to increase sales volume.

Sales Associate / Specialist

Macy's
04.2008 - 04.2017
  • Assisted the Business Manager in the everyday running of the Jewelry department.
  • Performed clerical type duties such as Markdowns, stock inventory, stock ordering, unpacking and refiling and logging of paperwork.
  • Trained, coached and drove results alongside team to ensure a better understanding of the product and business aspect of retail.
  • Ensured that customer service standards were always upheld and provided a memorable and knowledgeable experience for the customer at all times.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

High School Diploma -

El Rancho High School
Pico Rivera, CA
06.2007

Skills

  • Customer Service
  • Product and Service Sales
  • Positive and upbeat
  • Time Management
  • Coaching and mentoring
  • Serials Processing
  • Retail Merchandising
  • Product Knowledge
  • Material Shelving
  • Automated Library Systems
  • Document Delivery
  • Cataloging and Shelving
  • Processes and Procedures
  • Electronic Resources
  • Computer Assistance
  • Service Quality
  • Cash Register Operations
  • Telephone Etiquette
  • Information Desk Management
  • Library Reference
  • Active Listening
  • Adaptable and Flexible
  • Cataloging of Materials
  • Basic Watch Servicing

References

Ernesto Mercado - Library Supervisor 

Downey Library, Downey, CA / 562-904-7366 


Kenny Le - Handbag and Jewelry Associate 

Macy's Downey, Downey, CA / 562-416-5762 


Andrew Tafolla - Jewelry Associate 

Macy's Downey, Downey, CA / 562-413-7224

 

Erika Ortiz - My Stylist 

Macy's Cerritos, Cerritos, CA / 562-405-7745 

Timeline

Sales Associate

Movado Company Store
08.2022 - Current

Library Assistant and Aide

Downey City Library
10.2018 - 11.2022

Sales Manager

Macys
04.2017 - 01.2018

Sales Associate / Specialist

Macy's
04.2008 - 04.2017

High School Diploma -

El Rancho High School

Similar Profiles

CREATE PROFILE
JULIAN VELASQUEZ