Juliana Castillo Mayorga
Durham,NC
Summary
Friendly and dedicated Front Desk Receptionist with years of customer service experience. Dependable and a team player with effective organization skills. Eager to acquire new knowledge and skills.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Feeling Great Sleep Medical Center
Durham, NC
10.2023 - Current
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Entered insurance, demographics and health history into patient database.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments
- Processed patient intake, such as referrals, to be put into our patient database.
Receptionist
America's Best Contacts And Eyeglasses
Durham, NC
04.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Completed patient referrals to other medical specialists.
- Interacted with patients to provide information, answered questions and assisted with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered multi-line phone system and transferred callers to appropriate staff member.
- Maintained files and records by implementing effective filing systems.
- Organized, maintained and updated information in computer databases.
- Checked patient insurance and health history to keep information current.
Hostess
Cracker Barrel Old Country Store
Durham , NC
03.2020 - 04.2022
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Made positive guest relations by managing information and orchestrating speedy seating.
- Supported servers and bussers with keeping dining area ready for every guest.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Recorded available tables after seating each party using specialized seating software.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Hostess
The Cheesecake Factory
Durham, NC
04.2021 - 07.2021
- Took reservations by phone and through Yelp, answered customer questions and informed of accurate wait times.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
High School Diploma -
Riverside High School
Durham, NC07.2020
Skills
- Multitasking and Prioritization
- Reliable and Trustworthy
- Teamwork and Collaboration
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Medical Receptionist
Feeling Great Sleep Medical Center
10.2023 - Current
Receptionist
America's Best Contacts And Eyeglasses
04.2022 - 09.2023
Hostess
The Cheesecake Factory
04.2021 - 07.2021
Hostess
Cracker Barrel Old Country Store
03.2020 - 04.2022
High School Diploma -
Riverside High School
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