Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Juliana Castro

Tempe,AZ

Summary

I was able to connect with the costumers and find their specific needs. Besides this I was able to work in a team environment and hardworking employee enthusiastic about learning in fields of interest inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Nike
10.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Representative

Aphonics
10.2020 - 01.2022
  • Will provide customers with a unique and energetic experience that will exceed their expectations while explaining production knowledge regarding styles and materials used in various models of shoes.
  • This role will also support operations in identifying root cause and corrective actions to prevent further production of undesirable products, performing material and product evaluations, organizing, and analyzing results.

Sales Representative

Shoe Palace
08.2020 - 09.2021
  • This role is responsible for ensuring a genuine and engaging experience for every client that visits the store
  • Extend exceptional service to customers by acknowledging and responding to all inquiries.
  • Consistently seek new sneaker fashion and product knowledge to act as an expert to the customers.
  • Monitored and replenished sold-out merchandise to ensure continuous product availability and optimize sales performance.

Sales Representative

Champs
09.2019 - 07.2020
  • Accountable for knowing and achieving personal productivity goals, to divide productivity standards.
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
  • Delivering sales, outstanding customer experience, and operational expectations.

Sales Associate

Journey Kids
05.2019 - 09.2019
  • Meet and exceed store sales goals and standards of performance.
  • Provide a fun, full service experience to all customers.
  • Complete all point of sale functions as required.
  • Complete all assigned tasks and responsibilities promptly.
  • Perform all Operational/Loss Prevention procedures accurately according to policies.
  • Maintain store appearance and stockroom organization.

Education

Bachelor of Science - Biomedical Sciences

Arizona State University
Tempe, AZ
05-2026

Skills

  • Customer service
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Inventory replenishment
  • Product inventory management
  • Order picking and packing
  • Product labeling and tagging

Certification

  • Certified in CPR and AED
  • Certified phlebotomist

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working
English
Native or Bilingual

Timeline

Sales Associate

Nike
10.2024 - 12.2024

Sales Representative

Aphonics
10.2020 - 01.2022

Sales Representative

Shoe Palace
08.2020 - 09.2021

Sales Representative

Champs
09.2019 - 07.2020

Sales Associate

Journey Kids
05.2019 - 09.2019

Bachelor of Science - Biomedical Sciences

Arizona State University

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