Juliana Courtney

• Provided day-to-day office support and facilities management for a team of 300 employees across three floors.
• Managed office relocations and coordinated all staff needs, including furniture, supplies, and equipment.
• Conducted daily walkthroughs to monitor workspaces, identify equipment needing repair, and address maintenance issues such as water spills, HVAC, and carpet cleaning.
• Communicated with building management regarding physical maintenance, cleanliness, and fire protection issues.
• Supervised a team of 8 maintenance personnel, contractors, and external service providers to effectively meet business needs.
• Collaborated with internal and external engineering groups to improve facilities performance, reduce operating costs, and enhance reliability.
• Managed all office supply ordering and inventory, ensuring all employees had the necessary equipment to work effectively.
• Performed semi-annual walkthroughs with FDNY representatives and ensured all hallways and exits were clear.
• Oversaw projects with vendors and contractors, and coordinated closely with the IT department to ensure all equipment was in working condition.
• Arranged bank deposits, messenger pickups, and drop-offs.

• Conducted and executed two office relocation projects and three office closures, negotiating rates from moving companies and coordinating furniture installation.
• Directed and managed all special projects, including HVAC, fire alarms, elevators, electrical, carpentry, and plumbing.
• Managed the performance of an onsite staff, including conducting performance appraisals, interviewing new candidates, and approving time-off requests.
• Served as the single point of contact for all facility-related issues and managed vendor selection, contracts, and certificates of insurance (COIs).
• Verified and processed all facility-related invoices, and assisted in the preparation of the facilities operating budget.
• Managed package carriers, including UPS, Federal Express, and DHL.
• Coordinated and oversaw CPR/AED recertification courses and monthly inspections of the HVAC system and fire extinguishers.
• Oversaw the Emergency Action Plan and managed the company's annual "Day of Giving" event.
• Arranged and executed office silent auctions for furniture and artwork.

• Provided general reception duties, acting as the point of contact between clients, visitors, employees, and Building Management.
• Conducted daily walk-throughs to ensure offices, the lobby, and conference rooms were safe, clean, and organized.
• Prepared workstations and welcome packages for new hires.
• Ordered office supplies and managed inventory.
• Coordinated and executed company events, including happy hours and ice cream socials.
• Managed and oversaw all scanning projects and ensured data was saved in the Empress system.

Handled general voicemails and public inquiries, reserved meeting rooms, and ordered meals for meetings

• Welcome and answer all incoming phone calls.
• Patient intake medical history, insurance and general information.
• Schedule appointments for all patients.
• Prepare patients for therapy.
• Answer patients' questions about treatment and procedures.
• Verify if and what medications patients are currently taking.
• Filing patients’ records.
• Ordering office supplies.
• Maintaining a clean and welcoming environment for all.
• Assist patients with after-treatment pickup.
• Ensure that everyone leaves treatment feeling better and looking forward to the next appointment.