Juliana De Leon Guerrero
San Antonio,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Training Manager
Great Northwest Animal Hospital
San Antonio, Tx
09.2022 - Current
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Monitored progress of trainees through feedback from managers and supervisors.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server
Stonewerks
San Antonio, TX
09.2021 - 06.2022
- Experienced and customer-focused server with a proven track record of delivering exceptional service in fast-paced dining environments.
- Skilled in taking orders accurately, maintaining cleanliness, and ensuring guest satisfaction.
- Possess strong communication and interpersonal skills, along with the ability to work effectively in a team.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Server Manager
Kumori Sushi & Teppanyaki
San Antonio, TX
09.2019 - 08.2021
- Enforced strict and up-to-date cleanliness and social distancing policies regarding the Covid-19 outbreak to ensure both employee safety and customer satisfaction.
- Assigned tasks and trained new staff members in bartending techniques, liquor laws, safety procedures, and responsible alcohol service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
Barista
Primal Juice & Smoothies
San Antonio, TX
07.2018 - 08.2019
Retail Sales Associate
Uptown Cheapskate
San , Antonio
01.2017 - 06.2018
Education
Some College (No Degree) -
Northwest Vista College
San Antonio, TXSkills
- Customer service
- Data entry
- Microsoft Office
- Appointment scheduling
- Team collaboration
- Inventory management
- Medical data entry
- Marketing and social media
- Medical literacy
Timeline
Training Manager
Great Northwest Animal Hospital
09.2022 - Current
Server
Stonewerks
09.2021 - 06.2022
Server Manager
Kumori Sushi & Teppanyaki
09.2019 - 08.2021
Barista
Primal Juice & Smoothies
07.2018 - 08.2019
Retail Sales Associate
Uptown Cheapskate
01.2017 - 06.2018
Some College (No Degree) -
Northwest Vista College
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