Juliana Garcia
Stratford,CT
Summary
Customer-oriented sales professional motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Reliable, quick-paced and team-oriented. Eager to participate in group-focused efforts to expand revenue and grow relationships.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon
Shelton, CT
03.2023 - Current
- Analyzed customer needs and preferences to recommend appropriate products.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Performed cold calls to prospective customers to introduce company offerings.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Administrator
Bmw Of Bridgeport
Bridgeport, CT
09.2021 - 08.2022
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Processed payments for services rendered according to established procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
Pharmacy Customer Service Representative
Capsule Pharmacy
New York, NY
03.2021 - 08.2021
- Greeted customers, answered questions and provided assistance with product selection.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
Sales Consultant
HWC Verizon Wireless Zone
Stamford, CT
08.2018 - 03.2021
- Provided a full account analysis and presented offers that would best fit the customer's wants and needs based on the information gathered to close on product sales.
- Listened to customers to understand needs and refer to optimal services.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Focused on products that generate the most profit and provided customer with solutions to make it easy for clients to acquire the good customer service they are looking for.
Education
High School Diploma -
Fairfield Warde High School
Fairfield, CT06-2005
Skills
- Community Networking
- Product and Service Knowledge
- Persuasive Communication
- Sales Strategies
- Sales Analysis
- Cold-Calling
- Prospecting Skills
- Lead Generation
- Customer Relationship Management
- Closing Techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Consultant
Cellular Sales Verizon
03.2023 - Current
Front Desk Administrator
Bmw Of Bridgeport
09.2021 - 08.2022
Pharmacy Customer Service Representative
Capsule Pharmacy
03.2021 - 08.2021
Sales Consultant
HWC Verizon Wireless Zone
08.2018 - 03.2021
High School Diploma -
Fairfield Warde High School
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