TERRENCE SMITH
Chesterfield,VA
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
16
16
years of professional experience
Work History
Sales Account Manager
Cellular Sales Verizon
06.2025 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
Logistics Account Executive
Total Quality Logistics Inc.
12.2024 - 05.2025
- Developed and maintained strong client relationships to ensure satisfaction and service quality.
- Coordinated logistics operations, optimizing supply chain processes for efficiency.
- Analyzed shipping data to identify trends and improve cost-effectiveness of transportation solutions.
- Collaborated with cross-functional teams to streamline order fulfillment processes and reduce delays.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Connected customers with services based on individual needs and vendor capabilities.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Merchandising Manager
Canada Dry
01.2024 - 11.2024
- Responsible for hiring and training merchandisers, reviewing monthly profit loss reports while maintaining the merchandiser’s labor budget, holding bi-weekly meetings to improve performance within the department, building and maintaining relationships with store accounts to ensure merchandising standards are maintained, and working closely with the sales department and key accounts to improve overall operations.
Mid Atlantic/South East Coast Regional Manager
Trax Retail
01.2022 - 01.2024
- Responsible for managing employees in the Mid Atlantic Region and the South East Coast with the exception of Florida. Job details include holding bi-weekly conference calls to improve performance, communicating information from our Health Food clients with each team daily, building and maintaining strong relationships with store management teams in store accounts covering Charlottesville, Fredericksburg, Richmond, and Virginia Beach areas, performing audits and ensuring clients are receiving proper care in stores, and reviewing metrics and covering results with my team while setting monthly target goals to improve performance.
Piedmont/Tidewater Virginia Regional Manager
Gotham Managers
01.2020 - 01.2022
- Responsible for servicing Health Food clients by building relationships with store management teams in accounts, helping clients gain more shelf and display space, ensuring prices are correct on all products, and merchandising products, and placing orders to keep shelves full.
Route Sales Representative
Frito Lay Pepsico
01.2017 - 01.2020
- Responsible for meeting weekly and monthly sales targets for large format grocery stores and convenience stores with the ability to earn commission for sales growth. Daily operations included delivering products to accounts, merchandising sales floors, building account relationships to establish sales growth though incremental displays, and maintaining all inventory in accounts.
Co-Manager
Kroger
01.2010 - 01.2017
- Managing duties include store operations, controlling employee wages, customer service, schedule writing, conflict resolution, and discipline.
Education
Associate's Degree - Psychology
University of Phoenix
Richmond, VA04.2010
Skills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Strategic account development
Accomplishments
- Captain of the basketball and football team my junior and senior year of high school.
Affiliations
Be The Voice Founder and Motivational speaker for a social media outlet called: "Be the Voice." My posts reach out to local, state, and national outlets helping to promote positive change and better people's individual perspectives on life.
Timeline
Sales Account Manager
Cellular Sales Verizon
06.2025 - Current
Logistics Account Executive
Total Quality Logistics Inc.
12.2024 - 05.2025
Merchandising Manager
Canada Dry
01.2024 - 11.2024
Mid Atlantic/South East Coast Regional Manager
Trax Retail
01.2022 - 01.2024
Piedmont/Tidewater Virginia Regional Manager
Gotham Managers
01.2020 - 01.2022
Route Sales Representative
Frito Lay Pepsico
01.2017 - 01.2020
Co-Manager
Kroger
01.2010 - 01.2017
Associate's Degree - Psychology
University of Phoenix