Juliana Ramirez
Plantation,FL
Summary
I am an active and proactive person, honest, supportive, respectful, responsible, punctual, and committed to the objectives delegated to me. I possess good listening skills, adaptability, a continuous learning mindset, and the ability to work in a team. I have multitasking abilities and time management skills, which allows me to optimize my work efficiently. My focus is customer service-oriented, ensuring satisfaction and customer loyalty. I can work effectively and autonomously, quickly achieving goals and acquiring new skills.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
XFlight Academy
04.2024 - 09.2024
- Welcomed and assisted students, instructors, and visitors, providing exceptional customer service.
- Managed scheduling for flight lessons, ensuring efficient use of resources.
- Handled phone inquiries and email correspondence, addressing questions and concerns promptly.
- Maintained accurate records of student progress and appointments in the database.
- Assisted with administrative tasks, including filing and inventory management.
Gate Agent
Spirit Airlines Inc.
02.2022 - 09.2022
- Supporting the international operation of Spirit Airlines related to security, ramp operations and customer service
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
Education
English Language Program -
OHLA English School
Miami, FL08.2023
Flight Attendant -
Academia Antioqueña De Aviación
Medellin, Colombia12.2022
Skills
- Administrative Skills
- Communication
- Front Desk Management
- Teamwork
- Customer Service
- Guest Services
Certifications - courses
- Longport Aviation Security Training, 2022
- General Services Association (GSA) Initial Training - Spirit Airlines, 2022
References
- Camilo Valderrama Pilot / Spirit Airlines, +1 786 352 2913
- Alba Hernandez Supervisor, Guest Service / Spirit Airlines, +57 311 363 1563
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Agent
XFlight Academy
04.2024 - 09.2024
Gate Agent
Spirit Airlines Inc.
02.2022 - 09.2022
English Language Program -
OHLA English School
Flight Attendant -
Academia Antioqueña De Aviación
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