Juliana Rico
Plano,IL
Summary
With 4 years of customer service experience and a proven track record of working efficiently under pressure, I am dedicated to contributing to the success of any company or corporation. My roles at Marshalls, ThriftBooks warehouse, and Bill Jacobs BMW have honed my fast learning, leadership, and communication skills, enabling me to excel in fast-paced environments. I am eager to leverage my abilities to help your organization achieve its goals and provide exceptional service to customers.
Overview
5
5
years of professional experience
Work History
Boutique Specialist
Billjacobs BMW
Naperville , Illinois
07.2023 - Current
- Assisted customers in selecting merchandise based on their individual needs and preferences.
- Provided excellent customer service while processing payments and returns.
- Greeted customers and directed them to the appropriate service advisor
- Answered incoming calls and scheduled service appointments
- Maintained service records and updated customer information
- Coordinated with service technicians to provide updates to customers
- Handled customer inquiries and resolved any service-related issues
- Ensured the reception area was clean and welcoming
Package Scanner
Thriftbooks
Naperville , IL
12.2023 - 06.2024
- Scanned and sorted books for inventory and shipment
- Verified accuracy of scanned items against inventory records
- Packed books efficiently for shipping
- Maintained a clean and organized work area
- Met daily scanning and packing quotas
- Assisted in inventory management and stock organization
- Collaborated with team members to ensure smooth warehouse operations
Customer Service Sales Representative
Marshalls
Yorkville , IL
03.2020 - 10.2022
- Assisted customers with inquiries and provided product information
- Handled customer transactions, including sales and returns
- Maintained a clean and organized sales floor
- Restocked merchandise and ensured inventory was properly displayed
- Resolved customer complaints and issues in a professional manner
- Collaborated with team members to achieve sales targets
- Provided exceptional customer service to enhance the shopping experience
Education
High School Diploma -
Plano High School
Plano, IL05-2023
Skills
- Appointment Scheduling
- Goal-Oriented
- Data entry experience
- CDK Experience
- Computer Entry
- Customer Service
- Dedicated Worker
- Fast and efficient service
Timeline
Package Scanner
Thriftbooks
12.2023 - 06.2024
Boutique Specialist
Billjacobs BMW
07.2023 - Current
Customer Service Sales Representative
Marshalls
03.2020 - 10.2022
High School Diploma -
Plano High School