Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Robayo Penaloza

Riverview

Summary

Finance junior at the University of South Florida with a strong foundation in financial analysis and valuation. Bilingual in English and Spanish, possessing strong analytical and problem-solving skills. Highly driven and detail-oriented, thriving in fast-paced, results-oriented environments while consistently delivering under pressure. Committed to leveraging financial expertise to contribute effectively within dynamic teams.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus
Riverview, FL
09.2024 - Current
  • Resolve customer inquiries efficiently and professionally, ensuring high-quality service delivery.
  • Support Medicare-related services by maintaining up-to-date knowledge to assist customers effectively.
  • Collaborate with supervisors to uphold service level agreements and improve call center performance.

Server and Coordinator of Personnel

Chicken and Taco Loco
Brandon, FL
08.2023 - 06.2024
  • Coordinated front-of-house operations and optimized staff scheduling to enhance service efficiency.
  • Addressed and resolved customer concerns, maintaining a positive guest experience and supporting brand reputation.
  • Collaborated with team members to streamline communication, effectively resolving service bottlenecks.

Manager

Adornos Hercal
Colombia
11.2021 - 05.2022
  • Supervised a team, ensuring adherence to workflow standards and achievement of productivity goals.
  • Managed financial operations, including budgeting and expense tracking, to maintain profitability.
  • Oversaw inventory control and supply chain efficiency, reducing waste and improving resource allocation.

Education

B.S - Finance

University of South Florida
12-2027

A.A - Business Administration

Hillsborough Community College
12-2025

GED - General Educational Development

11-2022

Skills

  • Data Accuracy & Integrity
  • Bilingual (English and Spanish)
  • Attention to Detail
  • Critical Thinking
  • Management of Confidential Information
  • Time Management
  • MS Office Suite
  • Communication Skills
  • Teamwork
  • Conflict Resolution

Timeline

Customer Service Representative

Maximus
09.2024 - Current

Server and Coordinator of Personnel

Chicken and Taco Loco
08.2023 - 06.2024

Manager

Adornos Hercal
11.2021 - 05.2022

A.A - Business Administration

Hillsborough Community College

GED - General Educational Development

B.S - Finance

University of South Florida