Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Rodriguez

Fort Lauderdale

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at J Alexanders. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by proficient use of POS systems and exceptional communication skills. Proven track record in improving service delivery through meticulous organization and fostering positive guest experiences.

Overview

6
6
years of professional experience

Work History

Restaurant Server

J Alexanders
08.2021 - 09.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Restaurant Hostess

J Alexanders
08.2021 - 09.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Busser

AMC Theatres
08.2018 - 03.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Restaurant Hostess

Bokampers Sports Bar & Grill
11.2017 - 12.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Fort Lauderdale High School
Fort Lauderdale
06.2020

Skills

  • Customer satisfaction
  • Order taking
  • Organization
  • Guest service
  • Exceptional communication
  • Cleanliness
  • Cash handling
  • POS system operation
  • Cleaning and sanitizing
  • Detail-oriented
  • Safe food handling
  • Memory retention

Timeline

Restaurant Server

J Alexanders
08.2021 - 09.2023

Restaurant Hostess

J Alexanders
08.2021 - 09.2023

Busser

AMC Theatres
08.2018 - 03.2020

Restaurant Hostess

Bokampers Sports Bar & Grill
11.2017 - 12.2018

Fort Lauderdale High School

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Juliana Rodriguez