Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juliana Cecilia Gimenez Galeano

Doral,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Effective at providing efficient and professional service to guests. Diligent professional with an organized approach and to help with all areas of event execution.

Overview

8
8
years of professional experience

Work History

Costumer Service

Accedo Colombia
01.2023 - 05.2023
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Increased profits by providing excellent customer service and properly training employees.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Set specific service standards and actively responded to queries and complaints.
  • Handled customer service issues and rectified employee problems.

Costumer Service

Teleperfomance Colombia
08.2022 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Accounting Assistant

Eurobuilding Hotels Group
08.2018 - 12.2018
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Reconciled or entered report discrepancies found in financial records.

Tourist Guide

Ucaima Camp Venezuela
06.2015 - 12.2015
  • Developed guest relationships to achieve high level of satisfaction.
  • Documented daily attendance numbers for each tour activity.
  • Maintained a professional demeanor at all times while interacting with visitors.
  • Assisted with the booking of transportation, accommodation, and activities for groups.
  • Provided in-depth knowledge of local attractions and points of interest.

Education

Higher Education Diploma - Hotel Management

National University of Tourism
Merida, Venezuela
12-2018

Some College (No Degree) - English-as-a-Second-Language Education

EF Education First
Malta (Europe)

Skills

  • Complaint Handling
  • Account Management
  • Call Documentation
  • De-Escalation Techniques
  • Customer Service
  • Call Center Operations
  • Microsoft Office
  • Problem Resolution

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Costumer Service

Accedo Colombia
01.2023 - 05.2023

Costumer Service

Teleperfomance Colombia
08.2022 - 01.2023

Accounting Assistant

Eurobuilding Hotels Group
08.2018 - 12.2018

Tourist Guide

Ucaima Camp Venezuela
06.2015 - 12.2015

Higher Education Diploma - Hotel Management

National University of Tourism

Some College (No Degree) - English-as-a-Second-Language Education

EF Education First

Similar Profiles

CREATE PROFILE
Juliana Cecilia Gimenez Galeano