JULIANI LA HOZ ALBA
Port St. Lucie,FL
Summary
Proven expertise in customer service and operational management, emphasizing time efficiency and trend analysis. Strong problem-solving abilities with a track record of successful solution implementation. Excellent communication skills that enhance relationships and consistently exceed performance targets. Skilled in resource allocation, schedule management, and conflict resolution.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
SHIFT LEAD
Parlor Doughnuts
06.2025 - Current
- Led team activities, delegating tasks to maintain efficient workflow during peak periods.
- Supervised daily production operations of specialty doughnuts, ensuring quality and presentation.
- Managed inventory, tracking supply levels and notifying management of reorder needs to prevent shortages.
- Operated point-of-sale system, processing customer transactions and maintaining accurate sales documentation.
- Prepared specialty coffee beverages, maintaining cleanliness of the barista station and equipment.
SOCIAL MEDIA MANAGER
Self
03.2024 - Current
- Created engaging content—text, images, videos—to attract and grow follower base.
- Developed social media strategies that increased brand awareness and user engagement.
- Coordinated multi-platform campaigns for product launches, driving audience participation and brand visibility.
- Implemented targeted advertising campaigns to effectively reach specific audiences.
- Monitored analytics to assess success of social media initiatives.
- Scheduled social media posts using management tools for optimal audience engagement. utilizing management tools for optimal timing.
ADMINISTRATIVE ASSISTANT
B&E Managing Partners
06.2024 - 11.2024
- Managed daily office operations, ensuring an organized and efficient workspace.
- Prioritized emails and phone calls to facilitate timely responses from relevant personnel.
- Organized office files and maintained document management systems to ensure quick access to information.
- Handled sensitive information with discretion to uphold confidentiality and trust.
- Input data into spreadsheets to maintain accurate records. into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with event planning by booking venues, coordinating logistics, and arranging catering to ensure successful execution.
SALES ASSOCIATE
American Eagle
11.2023 - 08.2024
- Delivered personalized sales support, enhancing customer experiences and satisfaction.
- Educated customers on promotions and special offers, contributing to overall sales growth.
- Facilitated sales and streamlined return processes by guiding customers through store layout.
- Welcomed customers, assessing needs through targeted questioning.
- Adjusted work priorities to meet immediate business needs and unforeseen situations.
Education
High School -
TREASURE COAST HIGH SCHOOL
Port St. Lucie, FL05-2025
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FLSkills
- Customer service
- Data entry
- Event planning
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Workflow optimization
- Task delegation
- Operations management
- Microsoft Excel
- Document management
- Time management
- Adaptability to change
- Strong interpersonal skills
- Microsoft Word
- Spreadsheets
- Social media
Certification
ServSafe Manager Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
SHIFT LEAD
Parlor Doughnuts
06.2025 - Current
ADMINISTRATIVE ASSISTANT
B&E Managing Partners
06.2024 - 11.2024
SOCIAL MEDIA MANAGER
Self
03.2024 - Current
SALES ASSOCIATE
American Eagle
11.2023 - 08.2024
High School -
TREASURE COAST HIGH SCHOOL
Associate of Arts - Business Administration
Indian River State College