Julianna Gottcent
Buffalo
Summary
Hardworking and passionate job seeker with strong organizational skills looking to transition careers and further education in hospitality and event management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catering Sales Manager
Classic Events Catering
01.2024 - Current
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Increased website traffic and conversions through email and social media marketing.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
Banquet Captain
The Country Club Of Buffalo
08.2022 - 12.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Guest Expert
The Grapevine Restaurant & Catering
05.2021 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborate with team members to handle guest requirements
Receptionist Administrative Assistant
SalesMaster Associates Inc.
05.2018 - 04.2019
- Minimized interruptions for office team members by screening incoming calls and visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
Assistant Store Manager
GUESS Factory
11.2017 - 05.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Barista
Starbucks
08.2016 - 11.2017
- Memorized ingredients and recipes for specialty drinks.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
Food and Beverage Cast Member
Walt Disney World Resort
08.2015 - 05.2016
- Cleaned counters, machines, utensils and seating areas daily.
- Engaged with every guest and answered general questions about the parks and resorts on property
- Memorizing surrounding vendors and directions to properly instruct guests
- Staying up to date with health, food and safety regulations
Education
No Degree - Musical Theater
American Musical And Dramatic Academy - New York
New York, NYHigh School Diploma -
Connetquot Highschool
Bohemia, NY2010
Skills
- Computer proficient
- Highly organized
- Food and kitchen safety
- Adaptive and creative
- Strong communication skills
- Merchandising and display
- Hospitality
special events
Haunted Raceway at Karts Raceway - Ronkonkoma,NY
- Recruited and coached actors and volunteers to perform in haunted house
- Set design/building
- Special effects makeup design
- Advertising and marketing event through social media and promotional flyers
- Banquet serving
- Catering residential parties
- Setup/cleanup
DJD Entertainment
- Assisting with equipment set up
- Engaging guests in activities and games
- Keeping guests entertained and energized
- Face painting/temporary tattoo application
- Popcorn and cotton candy machine assembly and operation
Certification
Personal Assistant
Event Planning
Timeline
Catering Sales Manager
Classic Events Catering
01.2024 - Current
Banquet Captain
The Country Club Of Buffalo
08.2022 - 12.2023
Guest Expert
The Grapevine Restaurant & Catering
05.2021 - 07.2022
Receptionist Administrative Assistant
SalesMaster Associates Inc.
05.2018 - 04.2019
Assistant Store Manager
GUESS Factory
11.2017 - 05.2018
Barista
Starbucks
08.2016 - 11.2017
Food and Beverage Cast Member
Walt Disney World Resort
08.2015 - 05.2016
No Degree - Musical Theater
American Musical And Dramatic Academy - New York
High School Diploma -
Connetquot Highschool
Personal Assistant
Event Planning
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