Summary
Overview
Work History
Education
Skills
Certification
Desire
Affiliations
References
Timeline
Generic

Julianna Hartwell

Grants Pass,OR

Summary

Resourceful Gift Shop Clerk known for high productivity and efficient task completion. Specialized skills include inventory management, customer service excellence, and visual merchandising. Excel in communication, adaptability, and problem-solving to enhance shopping experiences and increase sales.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Gift Shop Clerk

Grants Pass Pharmacy
Grants Pass , OR
05.2021 - Current
  • Managed returns, exchanges, and refunds.
  • Greeted customers and provided assistance with selection of merchandise.
  • Processed customer transactions accurately in a timely manner using cash register.
  • Submitted purchase orders when necessary.
  • Processed returned merchandise by following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register with proficiency during high-volume shopping times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Maintained work area and kept cash drawer organized.
  • Kept shelves stocked and well-organized to maximize customer sales.
  • Managed returns, exchanges, and refunds according to company policy.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register, card machine, and counters.
  • Maintained cleanliness and organization of the gift shop area.
  • Assisted other departments during peak periods.
  • Received incoming shipments; unpacked, priced, stocked shelves accordingly.
  • Inventoried gift shop shelves, restocked items as needed, and rotated stock to ensure freshness.
  • Received shipments of new merchandise and restocked shelves accordingly.
  • Set up displays that showcased new products or seasonal promotions.
  • Organized backroom storage areas to maximize space utilization.
  • Trained new staff members on store policies regarding returns, exchanges, refunds.
  • Assisted customers with special orders, locating hard-to-find items, and providing information about products.
  • Performed opening and closing procedures, including counting cash drawer contents.
  • Performed opening and closing procedures according to established guidelines.

Soda Fountain Employee

Grants Pass Pharmacy
Grants Pass, Oregon
11.2018 - 11.2020
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.

Firework Salesperson

Hong Kong Harry's
Anaconda, MT
06.2014 - 07.2017
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Education

High School Diploma -

Grants Pass High School
Grants Pass, OR
06-2018

Some College (No Degree) -

Rogue Community College
Grants Pass, OR

Skills

  • Returns and exchanges
  • Answering questions
  • POS System Operation
  • Stock replenishment
  • Merchandise Display
  • Gift Wrapping
  • Store maintenance
  • Processing payments
  • Customer Service
  • Payment Processing
  • Payment Collection
  • POS Systems
  • Inventory Stocking
  • Drawer balancing
  • Cash Handling
  • Reliability
  • Credits and Refunds
  • Pricing and Markdowns
  • Return and Exchange Processing
  • Credit and cash transactions
  • Honest and Dependable
  • Merchandise Restocking
  • Task Prioritization
  • Cash Drawer Balancing
  • Attention to Detail
  • Basic Mathematics
  • Cleaning and sanitizing
  • Cash Register Operations
  • Organizational Skills

Certification

  • CPR certificate

Desire

  • I have a desire to stay busy with different projects and tasks assigned to me in order to not lose satisfaction and fulfillment within the job.

Affiliations

  • I enjoy going hiking and camping
  • I like to travel to different cities
  • Sports such as football, basketball and baseball are a lot of fun to watch and root for my favorite team

References

References available upon request.

Timeline

Lead Gift Shop Clerk

Grants Pass Pharmacy
05.2021 - Current

Soda Fountain Employee

Grants Pass Pharmacy
11.2018 - 11.2020

Firework Salesperson

Hong Kong Harry's
06.2014 - 07.2017

High School Diploma -

Grants Pass High School

Some College (No Degree) -

Rogue Community College

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Julianna Hartwell