Julianna Johnson
The Bronx,NY
Summary
I am a student at Fordham University. I will be earning a Bachelor's of Science in Psychology in 2025. I was formerly an accounting major at the Gabelli School of Business. I put in three semesters of hard work at Gabelli, so I will graduate with a business administration minor. I am a very dedicated, hardworking, and responsible person who puts my all into everything I do. I will strive to achieve my goals. I am eager to use these qualities to positively impact organizational goals, while meeting client needs. I am very passionate about my career, as I know I want to do this for the rest of my life.
Overview
5
5
years of professional experience
Work History
Driver
Fordham University
05.2023 - Current
- Drove students from campus to campus
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Delivery Driver
DoorDash
12.2022 - Current
- Black Belt in Tae Kwon Do
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Sales Associate
Area Landscape Supply
05.2021 - 08.2022
- Punctual
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Extremely Organized
- Communication Skills
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Achieved or exceeded company-defined sales quotas
- Contributed to team objectives in fast-paced environment
- Maintained current knowledge of evolving changes in marketplace.
Tennis Coach
Crystal Tree Country Club
05.2019 - 08.2021
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Developed strategic game plans for individual players, resulting in improved match outcomes.
- Organized and managed successful tennis clinics, attracting new clients and increasing the program''s revenue.
- Implemented injury prevention techniques through proper stretching and conditioning exercises during practices.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Organized and led team-building activities, fostering camaraderie and enhancing overall team cohesion.
Sales Associate
Banana Republic
10.2019 - 08.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Helped customers locate products and checked store system for merchandise at other sites
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Science - Psychology
Fordham University
The Bronx, NY05.2025
Minor - Business Administration
Gabelli School of Business
The Bronx, NY05.2025
Skills
- Customer Needs Assessment
- Listening Skills
- Complex Problem-Solving
- Relationship Building
- Customer Service
- Meeting Deadlines
- Verbal/Written Communication
- Teamwork and Collaboration
- Conflict Resolution
- Punctual
- Organized
- Hardworking
Accomplishments
- Loyola Academic Scholarship to Fordham University
- Graduated in the top 5% of my high school
- Black belt in Tae Kwon Do
Timeline
Driver
Fordham University
05.2023 - Current
Delivery Driver
DoorDash
12.2022 - Current
Sales Associate
Area Landscape Supply
05.2021 - 08.2022
Sales Associate
Banana Republic
10.2019 - 08.2020
Tennis Coach
Crystal Tree Country Club
05.2019 - 08.2021
Bachelor of Science - Psychology
Fordham University
Minor - Business Administration
Gabelli School of Business
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