Julianna Lucas
State Road,NC
Summary
Dynamic, with a proven track record at Southern on Main, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through effective communication and multitasking. Adapted swiftly to high-pressure situations, ensuring smooth service flow and maintaining a professional atmosphere. Detail-oriented and committed to guest satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Southern on Main
Elkin, NC
06.2021 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems for efficient table assignments.
- Communicated daily specials and menu items to enhance guest experience.
- Assisted servers with food delivery during peak hours for smooth service flow.
- Maintained cleanliness and organization of host area to ensure professionalism.
- Addressed guest inquiries and concerns promptly to improve satisfaction levels.
- Adapted quickly to changing conditions, demonstrating flexibility in high-pressure environments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Certified Nurses Assistant -
Surry Community College
Dobson, NCSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
Certification
CNA 1
Timeline
Host
Southern on Main
06.2021 - Current
Certified Nurses Assistant -
Surry Community College