Julianna Nelson
Beaverton
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences, maintaining high service standards and eagerness to take on new responsibilities and leadership roles. Authorized to work in the US for any employer
Overview
20
20
years of professional experience
Work History
Concierge
Morningstar Senior Living
Beaverton, OR
09.2025 - 04.2026
- Provided exceptional customer service to residents and families, ensuring satisfaction and addressing concerns promptly.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed resident inquiries efficiently, connecting them with appropriate resources or staff members as needed.
- Developed strong relationships with residents, fostering a welcoming environment and promoting resident well-being.
Front Desk Receptionist
Sunset Pediatrics
Portland, OR
02.2025 - 08.2025
- Managed patient check-in and check-out processes, ensuring a smooth flow in clinic operations.
- Coordinated appointment scheduling and confirmations to optimize provider availability.
- Maintained accurate patient records using electronic health record (EHR) system for efficient data retrieval.
- Assisted with insurance verification and pre-authorization processes to streamline patient services.
Patient Service Specialist
NW Women’s Clinic
Portland, OR
03.2023 - 07.2024
- Work in a fast-paced clinic while checking in patients, booking appointments and answering phone calls.
- Verify insurances, work with EMR systems, send messages, Verify Insurances.
- Maintain provider and ultrasound schedules and communicate well with all levels of staff.
Patient Service Specialist
The Oregon Clinic
Portland, OR
05.2022 - 03.2023
- Work in a fast-paced clinic, check in patients and book appointments.
- Verify insurances, work with EMR systems, send messages, Verify Insurance.
- Have some knowledge of hearing devices and audiology testing, referral verification.
Patient Access Specialist, Cashier/Receptionist
Kaiser Permanente
Hillsboro, OR
11.2008 - 10.2021
- Work in a fast-paced call center triaging between fifty to one hundred calls a day.
- Have the ability to book appointments, send messages, keep up to date with protocols and have complex knowledge of patient coverages.
- Monitored patient labs, injections, referrals, imaging and pharmacy orders.
- Greet patients and check them in for their appointments in a timely manner.
- Responsible for a cash bank of $1,200.
- UBT lead and one of the top performing cashiers on a quarterly basis.
- Familiar with Epic, Mainframe and Cadence systems
Assistant Food and Beverage Cashier Manager
Hilton Hawaiian Village Waikiki Beach Resort
Waikiki, HI
10.2006 - 05.2008
- Manage a team of 30 cashiers on a 22-acre property.
- Schedule maintenance, product ordering, daily payroll, Micros systems troubleshooting and upkeep.
- Responsible for a bank of $5,000 and performed random bank checks of the cashiers.
- Worked with Room Service, Restaurants, Bars and Special Events Staff for property functions.
Education
High school diploma -
Notre Dame
Belmont, CA06-1999
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Telephone etiquette
- Team player mentality
- Cash handling
- Client confidentiality
Timeline
Concierge
Morningstar Senior Living
09.2025 - 04.2026
Front Desk Receptionist
Sunset Pediatrics
02.2025 - 08.2025
Patient Service Specialist
NW Women’s Clinic
03.2023 - 07.2024
Patient Service Specialist
The Oregon Clinic
05.2022 - 03.2023
Patient Access Specialist, Cashier/Receptionist
Kaiser Permanente
11.2008 - 10.2021
Assistant Food and Beverage Cashier Manager
Hilton Hawaiian Village Waikiki Beach Resort
10.2006 - 05.2008
High school diploma -
Notre Dame