Julianna Ramos
Milwaukee,WI
Summary
Dedicated professional with a strong work ethic and a passion for exceptional customer service. Proven ability to enhance guest engagement and foster positive relationships.
Results-driven individual with experience in diverse roles. Known for strong communication and problem-solving skills, successfully improving client experiences and operational efficiency across various environments.
Overview
7
7
years of professional experience
Work History
Server
Milwaukee Sail Loft
Milwaukee, WI
04.2026 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in menu recommendations, enhancing overall dining experience for patrons.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Caregiver
Home Health Services
Milwaukee, WI
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Maintained accurate records of client care and progress for effective communication with the healthcare team.
- Developed strong relationships with clients to promote emotional well-being and trust.
- Collaborated with families to provide updates on client status and care needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Office Administrative Assistant
St Alphonsus Catholic School
Greendale, WI
09.2024 - 01.2026
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in scheduling appointments and coordinating school events for staff and parents.
- Maintained accurate student records and files, supporting administrative efficiency.
- Implemented office procedures to enhance communication among faculty and administration.
- Utilized school management software to update attendance and track student progress.
- Prepared reports and documents for meetings, contributing to informed decision-making processes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported budgeting activities by managing supplies inventory and processing purchase orders.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded promptly to inquiries from parents, students, and staff, fostering positive relationships.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Associate Banker
Wells Fargo Bank
Pewaukee, WI
04.2023 - 09.2024
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing tailored solutions and enhancing satisfaction.
- Collaborated with team members to streamline operational workflows, improving service delivery.
- Conducted routine audits on cash handling procedures, mitigating discrepancies and ensuring integrity.
- Educated clients on digital banking tools, increasing adoption rates and enhancing user experience.
- Maintained up-to-date knowledge of financial products, effectively recommending options based on customer needs.
- Resolved complex customer issues promptly, fostering trust and long-term relationships with clients.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
Material Handler Team Lead
AMG Resources
Glendale, WI
03.2023 - 05.2024
- Oversaw daily operations and workflow of material handling team.
- Trained and mentored new team members on safety protocols and equipment use.
- Implemented process improvements to enhance efficiency in material movement.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Monitored compliance with safety regulations, reducing workplace incidents significantly.
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
Assembly Line Worker
DHL Supply Chain
Spartanburg, SC
02.2021 - 01.2023
- Operated assembly line machinery, ensuring seamless production flow and adherence to safety protocols.
- Conducted quality inspections to maintain product standards and minimize defects.
- Collaborated with team members to optimize assembly processes and enhance efficiency.
- Assisted in inventory management by tracking materials and supplies for assembly operations.
- Trained new employees on equipment operation and safety procedures, fostering a knowledgeable workforce.
- Monitored equipment performance, identifying issues proactively to minimize disruptions in production flow.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Intake Specialist
Tabak Law
Glendale, WI
01.2019 - 04.2021
- Coordinated intake processes to ensure timely and accurate client information collection.
- Developed and maintained comprehensive case files, enhancing organization and retrieval efficiency.
- Collaborated with legal teams to facilitate effective communication between clients and attorneys.
- Streamlined data entry procedures, improving accuracy in client record management systems.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Education
No Degree - GED
Nathan Hale High School
West Allis, WI04-2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Problem-solving
- Excellent communication
Timeline
Server
Milwaukee Sail Loft
04.2026 - Current
Caregiver
Home Health Services
01.2026 - Current
Office Administrative Assistant
St Alphonsus Catholic School
09.2024 - 01.2026
Associate Banker
Wells Fargo Bank
04.2023 - 09.2024
Material Handler Team Lead
AMG Resources
03.2023 - 05.2024
Assembly Line Worker
DHL Supply Chain
02.2021 - 01.2023
Intake Specialist
Tabak Law
01.2019 - 04.2021
No Degree - GED
Nathan Hale High School