Julianna Salah
Austin
Summary
High-performing SaaS professional with 8+ years of customer-facing experience and a strong background in pipeline development, client engagement, and revenue growth. Proven ability to build relationships with key stakeholders, identify expansion opportunities, and support account growth strategies. Seeking an Account Manager or Customer Success role within a tech or healthcare organization.
Overview
4
4
years of professional experience
Work History
Business Development Representative
Zendesk
Austin
03.2025 - Current
- Partnered with Account Executives and Customer Success Managers to drive account growth and expansion initiatives within existing and prospective accounts
- Identify upsell and cross-sell opportunities by uncovering additional business needs during discovery conversations
- Built relationships with key decision-makers and stakeholders across enterprise organizations to enhance engagement and influence
- Maintain detailed account insights and engagement history within CRM to support strategic account planning
- Consistently exceed quota (Q2: 140%, Q3: 146%, Q4: 150%) through high-quality pipeline generation
- Collaborated cross-functionally to facilitate smooth handoff and onboarding experience for new customers, ensuring alignment with their needs
Business & Marketing Representative
CultureSpace
Austin
05.2024 - 03.2025
- Built and maintained client relationships through personalized outreach and ongoing engagement
- Identified new business and expansion opportunities within existing client base, enhancing client engagement and satisfaction
- Managed pipeline activity, coordinating prospecting, meetings, and presentations to drive sales effectiveness
- Delivered tailored client experiences through marketing initiatives and events, fostering stronger client loyalty
- Tracked KPIs and performance metrics to optimize outreach and engagement strategies
Advisor & Event Marketer
Synergy Investments
Boston
03.2023 - 04.2024
- Acted as primary point of contact for ~600 tenants, managed ongoing relationships and maintained high satisfaction
- Identified opportunities to improve tenant experience and increase retention
- Coordinated with vendors and internal teams to deliver consistent service and support
- Streamlined account-related processes, improving operational efficiency and client experience
Marketing & Events Coordinator
The Journal of Bone and Joint Surgery
Boston
02.2022 - 02.2023
- Facilitated revenue-generating initiatives through coordination of events, sponsorships, and e-commerce strategies
- Cultivated partnerships with healthcare professionals and vendors to enhance collaboration and drive mutual success
- Analyzed customer and engagement data to refine outreach and retention strategies, improving audience engagement
Education
Bachelor of Arts - Communication Design
Framingham State University
Framingham, MA05-2022
Skills
- Sales Strategy
- Pipeline Development & Forecasting
- Account Management Support & Growth
- Expansion Opportunity Identification
- Customer Success & Onboarding Collaboration
- Client Relationship Building
- Stakeholder Communication
- CRM Tools (Salesforce, Zendesk, HubSpot)
- Cross-functional Collaboration
Accomplishments
Top Sales Representative - 2025
Timeline
Business Development Representative
Zendesk
03.2025 - Current
Business & Marketing Representative
CultureSpace
05.2024 - 03.2025
Advisor & Event Marketer
Synergy Investments
03.2023 - 04.2024
Marketing & Events Coordinator
The Journal of Bone and Joint Surgery
02.2022 - 02.2023
Bachelor of Arts - Communication Design
Framingham State University