Summary
Overview
Work History
Education
Skills
Timeline
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Julianna Tes

Philadelphia,PA

Summary

Proactive and customer-focused, I excelled at Walgreens by delivering exceptional service, resolving issues efficiently, and maintaining product expertise. My collaborative spirit and ability to remain composed under pressure enhanced team efficiency and customer satisfaction. Skilled in customer support and stock management, I consistently received positive feedback for my problem-solving capabilities.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
09.2021 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped out in the pharmacy if needed as a technician
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Nursing

Community College of Philadelphia
Philadelphia, PA
06-2027

High School Diploma -

Constitution Highschool
18 S 7th St, Philadelphia, PA 19106
06-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Calm under pressure
  • Stock management

Timeline

Customer Service Associate

Walgreens
09.2021 - 07.2024

Nursing

Community College of Philadelphia

High School Diploma -

Constitution Highschool

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Julianna Tes