Hi, I’m
Julianne Diallo
Student
Towson,MD
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Self-directed and successful Influencer with proven track record of working on social media projects from concept to completion while prioritizing and creatively problem-solving to get results. Develops, writes and curates content to inform and shape opinions. Strong social network of 18.5k followers. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
years of professional experience
3
Certification
Work History
Azumi Restaurant Four Seasons
Hostess
11.2022 - Current
Job overview
- Manage over 100 calls per day
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Independant
Brand Ambassador
11.2020 - Current
Job overview
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Monitored and built social media following by maintaining solid online presence via community engagement.
Care.com Inc
Nanny
10.2020 - Current
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Drove children to dance, cheer and sports practices.
YMCA
Camp Counselor
06.2021 - 08.2022
Job overview
- Swam with the children in the river
- Main science teacher
- My camp name is Ms.Frizzle which is what the kids have been calling me for about the past year.
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Great Oak Restaurant
Server/Shift Leader
09.2019 - 08.2022
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Stoney River Steakhouse
Server
01.2022 - 05.2022
Job overview
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed table resets by wiping down surfaces and refilling condiments.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Pacsun
Pacsun Sales Associate
11.2021 - 01.2022
Job overview
- Marketing Associate for Brandy Melville within the store
- In charge of advertisement for the store
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Carrying very heavy boxes
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
98 CannonChestertown, MD
Front Hostess
05.2018 - 08.2021
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
ACE HardwareRock Hall, MD
Cashier
05.2020 - 08.2020
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 50 pounds at once and unloaded boxes from deliveries.
Education
Towson University Towson, MD
BBA from Mass Communications
05.2025
University Overview
- Honor Roll Fall Semester 2022
- 3.0 GPA
Kent CountyWorton, MD
HS from Health Science, Biology, Molecular
biology
05.2021
University Overview
- Dean's List all 4 years
- Awarded MVP for Volleyball team 2 years in a row
- Completed AP course in Biology
- Completed AP course in English
- 4.0 GPA
- Ranked in Top 8% of class
- Member
- Honors Society Member
- Elected Captain of Volleyball
- President of Minority Scholars Program
Skills
- Money Handling
- Adapt to Diverse Groups
- Excellent People Skills
- Product Management and Branding
- Social Media Expertise
- Market Research
- Digital Marketing
- Behavior Management Techniques
Certification
- First Aid/CPR Certified
- Certified Nanny, Care.com - 2020-Current
Languages
Fulani
Native or Bilingual
Italian
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hostess
Azumi Restaurant Four Seasons
11.2022 - Current
Server
Stoney River Steakhouse
01.2022 - 05.2022
Pacsun Sales Associate
Pacsun
11.2021 - 01.2022
Camp Counselor
YMCA
06.2021 - 08.2022
Brand Ambassador
Independant
11.2020 - Current
Nanny
Care.com Inc
10.2020 - Current
Cashier
ACE Hardware
05.2020 - 08.2020
Server/Shift Leader
Great Oak Restaurant
09.2019 - 08.2022
Front Hostess
98 Cannon
05.2018 - 08.2021
Towson University
BBA from Mass Communications
Kent County
HS from Health Science, Biology, Molecular
biology