Freelance Photography
Juliano Roper
Journalist
Kansas City,MO
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Sales Associate
The UPS Store - 4771
Raytown, MO
07.2017 - Current
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Reviewed and resolved differences between accounting information and cash drawer.
- Requested official identification for certain purchases and verified details, consistently meeting strict legal standards of underage sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers entering store and promoted sales or special programs.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
St. Michael's Highschool
Lees Summit, MO 08.2014 - 05.2018
Skills
Customer service
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed multiple calls per day, providing information and service to ensure customer satisfaction.
Interests
Timeline
Sales Associate
The UPS Store - 4771
07.2017 - Current
High School Diploma -
St. Michael's Highschool
08.2014 - 05.2018
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