Summary
Overview
Work History
Education
Skills
Timeline
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Julie Araujo

West Des Moines,IA

Summary

Seasoned Project Manager/Business Analyst offering 13 years of Insurance Software industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Led multi-million dollar Policy, Claims and Billing software implementations at mid-size insurance companies.

Additional experience as a Multi-Unit Leader with 18 years of experience driving results and developing talent within Beauty, Apparel and Technology brands with volume over $75 million:

  • Led stores teams with up to 300 employees
  • Worked collaboratively with CEOs, partners and Store Leaders to drive company initiatives and pilots Workforce Management, Compensation Testing, and Store Operations
  • Strong background in Human Resources, Employee Relations and Employee Benefits

Overview

26
26
years of professional experience

Work History

Store Leader

Apple
01.2021 - Current
  • Consistent Top 10 (Market) results in iPhone and top 25% in all of North and South America through ongoing recognition and accountability strategies
  • Increasing Business to Business sales results YOY
  • Lead effective teams in five different departments resulting in Total Store Top Growth in Market for Fiscal Year 2022
  • Increased consecutive survey team member scores through focused strategy around People/Culture
  • First ever Genius Bar customer satisfaction award in this location
  • Ranked in top three stores in accessory sales in Market for past two years
  • Highly efficient Operations and Logistics teams who achieve daily goals and deadlines in less time than allotted
  • Demonstrate skill with both high level leadership style of empowering others while fighting for excellence in details based on business needs
  • Commitment to I&D initiatives through becoming a Lead for Women at Apple for the Americas - Retail West
  • Led Market-wide Lead (FT Supervisor) Role Development Training to create bench for Manager level roles in seven states.

Senior People Manager (HR)

Apple
09.2019 - 01.2021
  • Collaborate and support store leadership team to drive results through exceptional selling and customer interactions
  • Hire, coach, train and develop store Team Members and Managers
  • Led People Team by providing insight to Senior Managers/Managers around employee relations, driving performance and coaching culture, and ensuring implementation and execution of Human Resource Engagement initiatives (300+ team members).

District Team Leader (District Manager)

American Eagle Outfitters
05.2018 - 07.2019
  • Was recruited to AEO to assist in rolling out new Customer Selling Model for Region
  • Hired, Coached, and Developed Store Managers
  • Held Teams accountable to results and merchandising standards
  • Ensured execution of all visual elements with excellence, on-time and within budget.

District Manager

Bath & Body Works LLC
07.2017 - 05.2018
  • Led 16 store teams in high volume/high unit velocity environment (turning up to 40,000+ skus in peak weekends per store), while driving results through customer first selling model
  • Worked directly with CEO to accomplish company-wide real estate activity goals
  • Supported and tested various Home Office pilots as part of Chicago Market Intensification Program including Hiring Initiatives, Wage Rate testing, and Customer to Staff Ratio Analytics.

District Manager

Bath & Body Works LLC
02.2015 - 07.2017
  • Drove year over year comp growth through developing teams and holding leaders accountable to selling behaviors through conversion first mentality
  • Ensured consistent brand experience across all stores through flawless execution of brand standards and company initiatives.

District Manager

Bath & Body Works LLC
07.2013 - 02.2015
  • Recruited to Rebuild District Team (nine new Store Leaders) through recruiting, hiring and developing with focus on culture, customer interactions, operational excellence and brand standards which led to Top 5 company ranking.

Store Manager

Bath And Body Works, Limited Brands
09.2005 - 07.2013
  • Attract, hire and inspire top talent
  • Coach and Develop to maximize conversion results to drive top line sales
  • Build schedules that support excellent customer experience
  • Maintain brand standards and storytelling to create compelling shop that drives customer traffic.

Project Manger/Business Analyst

Fiserv Insurance Solutions
01.1998 - 09.2005
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Facilitated workshops to collect project requirements and user feedback.

Education

Business

Santa Ana College
Santa Ana, CA

Skills

  • Sales strategy
  • Team management
  • Time management
  • Effective communication
  • Employee engagement
  • Project Management
  • Schedule Management
  • Technical Support
  • Data Analysis
  • Root Cause Analysis
  • Systems Design Documentation
  • Startups and Turnarounds Background
  • Software Development Lifecycle

Timeline

Store Leader

Apple
01.2021 - Current

Senior People Manager (HR)

Apple
09.2019 - 01.2021

District Team Leader (District Manager)

American Eagle Outfitters
05.2018 - 07.2019

District Manager

Bath & Body Works LLC
07.2017 - 05.2018

District Manager

Bath & Body Works LLC
02.2015 - 07.2017

District Manager

Bath & Body Works LLC
07.2013 - 02.2015

Store Manager

Bath And Body Works, Limited Brands
09.2005 - 07.2013

Project Manger/Business Analyst

Fiserv Insurance Solutions
01.1998 - 09.2005

Business

Santa Ana College

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Julie Araujo