TRACY GUTIERREZ
Lake In The Hills,IL
Summary
Results-oriented Store Leader experienced in driving sales and developing teams within fast-paced environments. Achieved increased revenue and customer loyalty through effective merchandising, personnel training, and data analysis. Focused on fostering a positive work culture while implementing strategies for continuous improvement and accountability.
Overview
22
22
years of professional experience
Work History
Store Leader
Maurice’s
Hoffman Estates, Illinois
01.2025 - Current
- Led Maurice store operations, coaching associates on customer service and selling standards.
- Managed daily merchandising, fitting room recovery, and floor presentation across Maurice's departments.
- Trained team members on styling support, product knowledge, and brand expectations.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Coordinated shipment processing, replenishment, and backroom organization at Maurice's.
- Maximized profits by controlling costs and managing budgets effectively.
- Analyzed sales figures and implemented strategies to increase revenue.
- Prepared weekly and monthly reports on sales trends, competitor activity.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
Multi Store Manager
Claire's
09.2021 - Current
- Provided guest service in a fast-paced environment
- Compiled and analyzed weekly reports to inform operational decisions
- Coordinated project planning and organization activities
- Executed changes to improve operational processes
- Schedules
- Created and managed employee schedules for optimal coverage
- Implemented changes to streamline processes and improve overall efficiency
Retail operations manager
Ulta Cosmetics
12.2019 - 10.2021
- Provided excellent guest service at front desk
- Facilitated addition of new sets to enhance product offerings.
- Handled scheduling and management of planes for operations.
- Engaged customers in selling products effectively
- Delivered exceptional guest service to enhance customer satisfaction and loyalty.
- Managed inventory processes to ensure accuracy
- Unloaded and processed trucks efficiently upon arrival
Personnel Manager
Wal-Mart
04.2014 - 12.2019
- Provided customer service by addressing inquiries and resolving issues.
- Led team meetings to foster collaboration and motivate team members.
- Follow-up with the team on daily reports (attendance tracking and any policy violations)
- Ensured compliance with regulations and company policies.
- Implemented ethics policies to promote integrity within the organization.
- Created and organized work schedules to ensure adequate staffing.
- Track results of training programs
- Linked management and associates by handling questions and resolving work-related problems.
- Identified staffing needs and recruited, interviewed, and selected applicants to ensure effective team composition.
Customer Service Manager
Wal-Mart
10.2010 - 04.2014
- Led team of associates in daily operations to optimize service delivery
- Monitored associates for compliance with procedures to maintain operational standards
- Assigned specific responsibilities to team members for effective project completion to team members based on strengths
- Delegated tasks to team members based on strengths to maximize team efficiency
Department Manger
Wal-Mart
10.2008 - 10.2010
- Managed inventory levels to ensure product availability
- Developed feature plans for product launches
- Executed modular resets for product displays
- Ordering merchandise
- Updated pricing for merchandise in system
- Followed up with associates to address concerns and facilitate smooth operations
Service Desk
Wal-Mart
11.2006 - 10.2008
- Facilitated customer returns to ensure satisfaction and retention
- Facilitated money transfer services for customers
- Handled cash transactions at the register during shifts. during shifts
- Balanced cash drawer at the end of each shift. at the end of shifts
Cashier
Wal-Mart
10.2004 - 11.2006
- Managed cash transactions efficiently
- Balanced cash drawer at end of shift to maintain financial integrity
- Trained new cashiers on procedures to enhance service efficiency
Education
Penn Foster College
Scottsdale, AZSkills
- Store operations
- Inventory control
- Sales analysis
- Visual merchandising
- Customer service
- Merchandise replenishment
- Cash handling
- Cash management
- Loss prevention
- Budget planning
- Sales strategy
- Employee scheduling
- Shift scheduling
- Schedule coordination
- Team supervision
- Team leadership
- Employee management
- Employee engagement
- Employee development
- Conflict resolution
- Team briefings
- Team development
- Problem solving
- Conflict resolution
- Effective communication
- Decision making
- Multitasking and organization
- Work prioritization
- KPI tracking
- Budget planning
- Sales strategy
- Multitasking and organization
- Employee coaching
- KPI tracking
Timeline
Store Leader
Maurice’s
01.2025 - Current
Multi Store Manager
Claire's
09.2021 - Current
Retail operations manager
Ulta Cosmetics
12.2019 - 10.2021
Personnel Manager
Wal-Mart
04.2014 - 12.2019
Customer Service Manager
Wal-Mart
10.2010 - 04.2014
Department Manger
Wal-Mart
10.2008 - 10.2010
Service Desk
Wal-Mart
11.2006 - 10.2008
Cashier
Wal-Mart
10.2004 - 11.2006
Penn Foster College