Julie Bernknopf
Springfield
Summary
Professional and well-rounded office manager with superior clerical skills and dental expertise. Successful at satisfying both patient and Dr needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, record keeping, productivity, patient relations, treatment planning, insurance claims/appeals, practice marketing and staff relations.
Overview
26
26
years of professional experience
Work History
Office Manager
Scheier Dental Group
Millburn
09.2023 - Current
- Managed daily office operations for a busy dental practice using Dentrix.
- Oversaw Associate Drs schedules, productivity and payroll.
- Facilitated communication between patients and dental staff seamlessly.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on office procedures and patient interactions.
- Assisted in the development of office policies to improve workflow efficiency.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
Dental Studios
Summit
06.2020 - 09.2023
- Managed daily office operations for practice, including scheduling staff, oversight of patient scheduling policy, hours of operation, supply ordering and practice marketing.
- Used Dentrix and Dexis software to process patient payments and update accounts.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Submitted diagnosis and procedure codes for insurance companies.
Office Manager
Stephen T Busby, DDS
Short Hills
12.1999 - 06.2020
- Increased office organization by developing filing system and customer database protocols.
- Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Greeted visitors promptly and directed to correct locations.
- Supervised a highly productive office with 10+ employees, consistently cultivating productive and positive work atmosphere.
- Wrote professional business correspondence to maintain strong line of communications.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Education
Associate of Arts - Fashion Branding/Merchandising
Fashion Institute Of Technology
New York, NY05.1996
Skills
- Workforce Management
- Accounts payable and receivable
- Invoicing and billing
- Training and coaching
- Data entry
- Microsoft Office
- Banking operations
- Scheduling and calendar management
- Patient relations
- Specialist referrals and relations
Timeline
Office Manager
Scheier Dental Group
09.2023 - Current
Office Manager
Dental Studios
06.2020 - 09.2023
Office Manager
Stephen T Busby, DDS
12.1999 - 06.2020
Associate of Arts - Fashion Branding/Merchandising
Fashion Institute Of Technology