Experienced customer service professional seeking a position working in a medical setting.
Overview
23
23
years of professional experience
Work History
Concierge
Heathers Manor
Crystal, MN
02.2021 - Current
Assisted family members, residents, guests, and staff through phone and in-person interactions to enhance community engagement
Monitor RCare system and notify staff of current pendant calls
Posted daily activity spotlight and weekly activity schedule and culinary menu to inform residents and staff of upcoming events
Coordinated interviews for nursing and culinary positions to support staffing needs
Patient Account Representative
NorthPoint Health and Wellness Center
Minneapolis, MN
01.2014 - 01.2019
Managed patient billing and medical insurance claims to ensure accurate and timely processing.
Collected payments and developed payment plans for patients while coordinating with medical insurance providers.
Processed patient accounts and managed billing inquiries efficiently.
Communicated with insurance providers to verify patient coverage and benefits.
Registration Specialist
North Memorial Hospital
Robbinsdale, MN
01.2003 - 01.2009
Verified demographic information for same day surgery, colonoscopy/endoscopy, radiology, mammography/MRI, cardiology, and patients awaiting placement to ensure accurate patient records
Verified commercial and state insurance plans to confirm patient coverage and facilitate seamless service delivery
Managed patient registration processes for diverse medical services.
Coordinated insurance verification and eligibility checks for incoming patients.
Assisted patients in completing necessary forms and documentation efficiently.