Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Betzel

New Hope,MN

Summary

Experienced customer service professional seeking a position working in a medical setting.

Overview

23
23
years of professional experience

Work History

Concierge

Heathers Manor
Crystal, MN
02.2021 - Current
  • Assisted family members, residents, guests, and staff through phone and in-person interactions to enhance community engagement
  • Monitor RCare system and notify staff of current pendant calls
  • Posted daily activity spotlight and weekly activity schedule and culinary menu to inform residents and staff of upcoming events
  • Coordinated interviews for nursing and culinary positions to support staffing needs

Patient Account Representative

NorthPoint Health and Wellness Center
Minneapolis, MN
01.2014 - 01.2019
  • Managed patient billing and medical insurance claims to ensure accurate and timely processing.
  • Collected payments and developed payment plans for patients while coordinating with medical insurance providers.
  • Processed patient accounts and managed billing inquiries efficiently.
  • Communicated with insurance providers to verify patient coverage and benefits.

Registration Specialist

North Memorial Hospital
Robbinsdale, MN
01.2003 - 01.2009
  • Verified demographic information for same day surgery, colonoscopy/endoscopy, radiology, mammography/MRI, cardiology, and patients awaiting placement to ensure accurate patient records
  • Verified commercial and state insurance plans to confirm patient coverage and facilitate seamless service delivery
  • Managed patient registration processes for diverse medical services.
  • Coordinated insurance verification and eligibility checks for incoming patients.
  • Assisted patients in completing necessary forms and documentation efficiently.

Education

Medical Secretary - Medical Secretary

Minneapolis Community And Technical College
Minneapolis, MN
05-1997

Skills

  • Customer service
  • CPT
  • EPIC
  • Dentrix
  • Billing inquiries
  • Medical and dental revenue cycle
  • Revenue recapture
  • Processing dental remittance claims
  • Interacting with medical and dental staff
  • Interacting with colleagues
  • Patient assistance
  • Family support
  • Multicultural environment
  • RCare
  • MN-ITS
  • Confidentiality standards

Timeline

Concierge

Heathers Manor
02.2021 - Current

Patient Account Representative

NorthPoint Health and Wellness Center
01.2014 - 01.2019

Registration Specialist

North Memorial Hospital
01.2003 - 01.2009

Medical Secretary - Medical Secretary

Minneapolis Community And Technical College
Julie Betzel