Julie Burchfield
Carvana
Riverview,FL
10
years of professional experience
Diligent server with solid background in providing exceptional customer support. Successfully resolved numerous customer issues, enhancing client satisfaction and retention. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Work History
Customer Advocate
6 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on customer service protocols and company policies.
- Managed order processing and ensured timely fulfillment of customer requests.
- Developed and maintained comprehensive knowledge of products to enhance customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
1 Year 9 Months- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to maintain menu accuracy and accommodate special requests.
COSTUMER SERVICE REPRESENTATIVE
2 Years 4 Months- Identified and confirmed customer moving needs, matched solutions with available products or services.
- Recommended new or alternate products and services of interest to customers through cross-selling.
- Multitasked while talking to customers in order to complete tasks in an orderly fashion
CDC COSTUMER SERVICE REPRESENTATIVE
3 Years 6 Months- Documented customer interactions to effectively track requests, problems, and solutions.
- Fielded customer complaints and queries, expediting resolutions to enhance customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electric systems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
GED
Skills
Customer service
Data entry
Upselling
Critical thinking
Conflict resolution
Guest engagement
Hospitality service expertise
Strong work ethic
Timeline
Customer Advocate
Carvana
11.2025 - 05.2026Read More
Server
First Watch
01.2024 - 10.2025Read More
COSTUMER SERVICE REPRESENTATIVE
UHAUL
02.2020 - 06.2022Read More
CDC COSTUMER SERVICE REPRESENTATIVE
MAXIMUS FEDERAL SERVICES
02.2016 - 08.2019Read More
Marion Technical Collage
GED
Read More