- Drawing and Painting
- I have a passion for photography and editing photos
- Crafting and DIY Projects
Julie Crafton
Urbana,MO
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
22
22
years of professional experience
Work History
Direct Support Professional
Preferred Family Healthcare
03.2021 - Current
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Front Office Associate
Cox Health Branson
09.2010 - 10.2020
- Handled patient complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted patients warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting appointments and managing cancellations or changes.
- Assisted patients with special requests, ensuring their needs were met and exceeding expectations.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Senior Kitchen Manager
Bingo Emporium
05.2003 - 06.2010
- Oversaw equipment maintenance and repair schedules to minimize downtime and maintain operational efficiency.
- Facilitated effective communication within the kitchen team, addressing concerns promptly and fostering a positive work atmosphere.
- Managed employee scheduling to maintain optimal staffing levels during peak business hours while minimizing labor costs.
- Developed a strong team of culinary professionals through ongoing coaching, training, and mentoring.
- Enhanced kitchen efficiency by streamlining prep processes and implementing time-saving techniques.
- Consistently met or exceeded budget targets by closely monitoring expenses and making strategic adjustments as needed.
- Reduced food waste through careful inventory management and creative menu planning.
- Checked and tested foods to verify quality and temperature.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
Education
GED -
Graff Vo-Tech Extension Center
Springfield, MOSkills
- Problem-solving skills
- Word processing
- File management
- Time management
- Organizational proficiency
- Cash handling
- Listening skills
- Administrative skills
- Patient charting
- Conflict management
- Teamwork
- Problem-solving
- Attention to detail
- Reliability
- Relationship building
- Self motivation
- Staff supervision
- Adaptability
Interests
Timeline
Direct Support Professional
Preferred Family Healthcare
03.2021 - Current
Front Office Associate
Cox Health Branson
09.2010 - 10.2020
Senior Kitchen Manager
Bingo Emporium
05.2003 - 06.2010
GED -
Graff Vo-Tech Extension Center
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