Julie Crandall
Prineville,OR
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
04.2023 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Operations Manager
Security Industries Specialists, Inc
12.2019 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
Security Supervisor
Security Industry Specialists, Inc.
04.2016 - 12.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Security Specialist
Security Industry Specialists, Inc.
06.2014 - 04.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Education
Associates of General Studies -
Central Oregon Community College
Bend, OR06.2022
Skills
- Salesforce Training
- Key Account Generation
- Acquiring New Customers
- Strong Lead Development Skills
- Excellent Communication Skills
- Customer Satisfaction
- Client Relations
- Performance Evaluations
- Compliance Requirements
- Time Management
Certification
- Certified DPSST Supervisory Certification - 7/2024
- Certified DPSST Unarmed Professional - 7/2024
- Certified HSI CPR/FA/AED Instructor - 12/2023
Timeline
Account Manager
Allied Universal Security Services
04.2023 - Current
Operations Manager
Security Industries Specialists, Inc
12.2019 - 04.2023
Security Supervisor
Security Industry Specialists, Inc.
04.2016 - 12.2019
Security Specialist
Security Industry Specialists, Inc.
06.2014 - 04.2016
Associates of General Studies -
Central Oregon Community College