Julie DeCelle
Epping,NH
Summary
Flexible Lead Customer Service Representative with 20 years of experience leading and monitoring team members in company's customer service department. Well-versed in evaluating team performance, resolving escalated issues and developing programs and protocols to enhance productivity. Deep understanding of customer relationship management.
Overview
15
15
years of professional experience
Work History
Lead Customer Service Associate
Jackson Hewitt Tax Services
Dover, NH
08.2022 - Current
- Performed data entry and maintained database accuracy for customer information.
- Monitored customer service quality standards and provided feedback to team members.
- Answering the telephone, assessing customer needs and assigning the properly qualified tax preparer via our scheduling software
- Start clients tax returns via the "Profiler" software.
Asset Protection Associate
Walmart
Rochester, NH
08.2020 - 08.2021
- Executed safety protocols to protect the store's assets.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to asset protection.
- Reported any suspicious activities immediately upon discovery.
- Identified potential shoplifters and alerted management.
Retail Store Manager
NH State Liquor Commission
Concord, NH
04.2009 - 11.2017
- Developed and maintained store policies and procedures.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of 20+ employees.
Education
Some College (No Degree) - Business
Great Bay Community College
Portsmouth, NHSkills
- Complaint Handling
- Team Member Training
- Fast Learner
- Data Entry
- Administrative Support
- Multitasking and Organization
Timeline
Lead Customer Service Associate
Jackson Hewitt Tax Services
08.2022 - Current
Asset Protection Associate
Walmart
08.2020 - 08.2021
Retail Store Manager
NH State Liquor Commission
04.2009 - 11.2017
Some College (No Degree) - Business
Great Bay Community College
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