Julie DePriest
Soutport,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
911 Public Safety Telecommunicator
Brunswick County Sheriff's Office
Bolivia, NC
04.2021 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Monitored radio communications between field units and dispatchers.
- Conducted warrant inquiries and entered wanted persons into law enforcement databases.
- Assisted with investigations by providing background information on suspects or victims when requested.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Assisted with training new employees on department policies and procedures related to emergency communications operations.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Dispatched police officers and emergency personnel to calls for service.
911 Public Safety Telecommunicator
New Hanover County 911 Communications Center
Wilmington, NC
04.2012 - 03.2021
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Documented all relevant details from each call in computer-aided dispatch system.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
- Prioritized multiple simultaneous calls based on severity of incident reported by caller.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
- Participated in training sessions related to new technologies used in Emergency Dispatching.
- Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Network Operations Center Technician II
SunCom Wireless
Richmond, VA
01.2005 - 06.2009
- Monitored and maintained computer networks, including hardware and software components, to ensure their availability to system users.
- Performed complex troubleshooting of LAN and WAN issues in order to identify root cause of problems.
- Provided technical support for network-related incidents.
- Assisted with the installation of new networking technologies or upgrades to existing systems.
- Coordinated with vendors on resolving hardware related issues.
Senior Customer Service Representative
SunCom Wireless
Richmond, VA
10.2000 - 01.2005
- Monitored and maintained computer networks, including hardware and software components, to ensure their availability to system users.
- Performed complex troubleshooting of LAN and WAN issues in order to identify root cause of problems.
- Provided technical support for network-related incidents.
- Coordinated with vendors on resolving hardware related issues.
- Collaborated with other IT staff members on various projects such as system upgrades, patch management.
- Performed daily maintenance tasks such as system reboots and backups.
- Resolved routing, wireless and other network-related issues.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Production Supervisor
Electronic Services
Ashland, VA
06.1996 - 09.2000
- Developed new database for inventory control using Macintosh Apple System.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Education
High School Diploma -
Atlee High School
Mechanicsville, VA06-1996
Some College (No Degree) - Computer Networking and Telecommunications
ECPI University
Richmond, VASome College (No Degree) - Business Administration
Virginia Commonwealth University
Richmond, VASkills
- Stress Tolerance
- Decision-Making
- Works Well Under Pressure
- Computer-Based Dispatch Systems
- Problem-Solving
- Active Listening
- Computer Skills
References
References available upon request.
Timeline
911 Public Safety Telecommunicator
Brunswick County Sheriff's Office
04.2021 - Current
911 Public Safety Telecommunicator
New Hanover County 911 Communications Center
04.2012 - 03.2021
Network Operations Center Technician II
SunCom Wireless
01.2005 - 06.2009
Senior Customer Service Representative
SunCom Wireless
10.2000 - 01.2005
Production Supervisor
Electronic Services
06.1996 - 09.2000
High School Diploma -
Atlee High School
Some College (No Degree) - Computer Networking and Telecommunications
ECPI University
Some College (No Degree) - Business Administration
Virginia Commonwealth University
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