Julie Dixon
Saginaw,MI
Summary
Dedicated optician with over 11 years of experience in eyewear selection and patient care. Known for exceptional attention to detail and a proven ability to resolve issues quickly, ensuring a high level of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Optician
SVS Vision
Flint, MI
06.2014 - Current
- Provided expert guidance on eyewear selection, enhancing patient satisfaction and visual health outcomes.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Managed inventory of eyewear products, optimizing stock levels and reducing waste.
Optician
LensCrafters
Flint, MI
02.2013 - 06.2014
- Trained junior staff on optical measurements and customer service best practices, fostering team development.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Education
High School Diploma -
Birch Run High School
Birch Run, MI06-2003
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Retail sales
- Product upselling
- Attention to detail
Timeline
Optician
SVS Vision
06.2014 - Current
Optician
LensCrafters
02.2013 - 06.2014
High School Diploma -
Birch Run High School