Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Ebbs-Bigelow

Phoenix,AZ

Summary

Dedicated animal care professional with proven ability to manage diverse responsibilities in high-pressure environments. Demonstrates strong organizational and time management skills, fostering positive relationships with clients. Maintains composure during emergencies, providing urgent care and reassurance to pet owners.

Overview

4
4
years of professional experience

Work History

Server, Certified Trainer, Shift Lead

Chili's Restaurant
Phoenix, AZ
07.2024 - Current
  • Ensured adherence to health safety Ensured adherence to food preparation and serving guidelines for quality control.
  • Monitored dining room cleanliness and maintained proper setup at all times.
  • Accurately recorded orders using cash register and point-of-sale system.
  • Greeted guests and presented menus to improve overall dining experience.
  • Assisted in training new servers to maintain service quality.
  • Executed money transactions accurately, complying with company cash handling procedures.
  • Developed strategies for increasing customer satisfaction ratings.
  • Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude towards customers.
  • Managed shift operations by delegating tasks among team members in order to maximize efficiency.

Server

Randy's Restaurant
Scottsdale, AZ
12.2022 - 07.2024
  • Followed health safety guidelines when preparing and serving food products.
  • Executed opening and closing duties by setting up dining area and restocking supplies.
  • Accurately recorded orders using cash register and point-of-sale system.
  • Greeted guests and presented menus, enhancing dining experience.
  • Assisted in training new servers to ensure service quality.
  • Processed cash transactions while adhering to company cash handling procedures.
  • Maintained high sanitation standards in compliance with health department regulations.
  • Delivered food orders promptly, ensuring customer satisfaction.
  • Inspected food before serving to guarantee quality and safety.

CSR

Bluepearl Emergency Pet Hospital
Phoenix, AZ
03.2022 - 06.2023
  • Conducted regular audits of patient records to ensure accuracy of data entered into system.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Filed medical records in an organized manner for easy access when needed.
  • Assisted in training new staff members on proper procedures for interacting with customers.
  • Checked in patients prior to their appointment with the veterinarian or technician.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Processed payments from clients including cash, credit cards, and checks.

Veterinarian Assistant

Phoenix Veterinary Emergency and Referral
Phoenix, AZ
05.2021 - 08.2022
  • Assisted veterinarians in routine examinations, treatments, and minor surgeries.
  • Monitored vital signs of animals under anesthesia to ensure safety.
  • Prepared diagnostic samples for laboratory analysis as directed by veterinarian.
  • Educated clients on animal health maintenance, including nutrition and vaccinations.
  • Cared for hospitalized patients by providing comfort and feeding.
  • Sterilized surgical tools before and after use to maintain hygiene standards.
  • Restrained animals during procedures to facilitate examinations and treatments.
  • Provided nursing care to critically ill animals, administering IV fluids and monitoring blood glucose levels.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.

Education

Associate of Applied Science - Veterinary Technology

Penn Foster College
Scottsdale, AZ

Skills

  • Order management
  • Cash handling
  • Food safety
  • Customer service and client communication
  • Team leadership and management
  • Point-of-sale operation
  • Patient care and monitoring
  • Surgical assistance and wound management
  • Animal restraint and patient restraint
  • Medical record management
  • Catheter placement and IV fluid therapy
  • Specimen collection and laboratory procedures
  • Appointment scheduling and data entry

Timeline

Server, Certified Trainer, Shift Lead

Chili's Restaurant
07.2024 - Current

Server

Randy's Restaurant
12.2022 - 07.2024

CSR

Bluepearl Emergency Pet Hospital
03.2022 - 06.2023

Veterinarian Assistant

Phoenix Veterinary Emergency and Referral
05.2021 - 08.2022

Associate of Applied Science - Veterinary Technology

Penn Foster College

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