Julie Fraser

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balances throughout shifts.
• Assisted customers with menu selections and special requests.
• Ensured cleanliness and organization of work area during service hours.
• Trained new staff on cash handling procedures and customer service standards.
• Implemented best practices for inventory management to reduce waste and improve efficiency.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.

Maintain organized medical records for patients, Request medical records from other medical facilities, maintain inventory for all supplies for department. I almost assisted in the grant writing process.

• Led customer service team to enhance guest satisfaction and operational efficiency.
• Developed training programs to improve staff performance and service delivery.
• Implemented new scheduling system, reducing labor costs while maintaining service quality.
• Analyzed customer feedback to identify trends and drive improvements in service processes.
• Monitored key performance indicators to ensure alignment with company standards and goals.
• Fostered a positive work environment, promoting teamwork and employee engagement strategies.
• Executed initiatives that streamlined operations, resulting in improved response times for customer inquiries.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Edited and proofread incoming orders to insure accurate handling.
• Maintained a technical manual that clarified what each customer required and prioritize orders as they came in.
• Collaborated with customers to refine technical content and ensure effective communication of complex concepts.
• Managed submissions and tracked revisions
• Developed style guides and templates to standardize formatting across various publications and improve consistency.

• Assisted in daily operations, ensuring smooth workflow and efficient customer service.
• Supported staff training initiatives to enhance team performance and product knowledge.
• Monitored inventory levels, coordinating restocking efforts to maintain product availability.
• Implemented visual merchandising strategies to optimize store layout and increase customer engagement.
• Managed customer inquiries, resolving issues promptly to maintain high satisfaction levels.
• Developed staff schedules, balancing operational needs with employee availability for optimal coverage.