Julie Grewe

• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built relationships with customers to encourage repeat business.
• Listened to customer needs and desires to identify and recommend optimal products.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Worked privately with clients experiencing a multitude of chronic health conditions. Through weekly or bi-weekly sessions, I educated them on nutritional and lifestyle choices and changes to aid in their personal healing journey.

• Delivered expert consultation and referrals for appropriate and effective treatment plans.
• Treated acute and chronic conditions to reduce symptoms and improve health.
• Monitored patients' conditions and progress to reevaluate treatment.
• Participated in continuing education and professional development to enhance expertise and skills.
• Implemented individualized care plans to improve patient outcomes.

• Works varied hours, days, nights and weekends as business needs dictate.
• Helps customers style pieces together and checks store system for merchandise at other sites.
• Engages with customers to effectively build rapport and lasting relationships.
• Provides positive first impressions to welcome existing, new and potential customers.
• Increases sales by offering advice on purchases and promoting additional products.
• Solves customer challenges by offering relevant products and services.
• Achieves perfect attendance and on-time record.
• Implements up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Tracks stock using company inventory management software.
• Organizes racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Completes orders and organized product deliveries to meet customer timetables.
• Answers customer questions regarding sizing, accessories and proper care for merchandise.
• Developed and maintained favorable business relationships with retail store management and employees, supporting individual needs and establishing collaborative leadership precedent.
• Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.

• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
• Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Maintained energy and enthusiasm in fast-paced environment.
• Developed team communications and information for meetings.
• Controlled entertainment for passengers through onboard video and audio systems.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Offered personalized assistance to children, elderly and passengers with special needs.

• Certified Gemologist and Diamontologist
• Worked with clients to design custom pieces of jewelry
• Worked in all areas of store; time pieces, bridal, gold and gemstones
• Organized display cases to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Maintained organized, presentable merchandise to drive continuous sales.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to effectively build rapport and lasting relationships.

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Prepared large cash deposits with zero discrepancies.