Julie Hawkins
Denton,TX
Summary
Dynamic and results-oriented professional with a proven track record at Cotton Patch Cafe, excelling in exceptional customer service and cash handling. Demonstrated ability to enhance customer satisfaction with a 99% accuracy rate in order fulfillment, leveraging strong work ethic and team collaboration skills. Skilled in creating memorable guest experiences and fostering relationships, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
Work History
Server
Cotton Patch Cafe
Denton, TX
02.2023 - 05.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Car Hopper
Sonic
Denton Tx
03.2021 - 08.2021
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays and delivered them to cars.
- Memorized orders and maintained 99% accuracy in high-traffic times.
- Promoted a safe work environment by adhering to proper food safety guidelines during all aspects of order fulfillment process.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
Restaurant Hostess
Egg House Cafe
Denton, TX
10.2020 - 01.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Lagrone Academy
Denton Tx05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
- Team collaboration
Timeline
Server
Cotton Patch Cafe
02.2023 - 05.2024
Car Hopper
Sonic
03.2021 - 08.2021
Restaurant Hostess
Egg House Cafe
10.2020 - 01.2021
Lagrone Academy