Julie Hein

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Transferred and directed phone calls, guests and mail to correct staff.
• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Trained new-hires on Office procedures to better service customers.
• Delivered clerical support by handling range of routine and special requirements.
• Drafted employee work schedules to fill coverage gaps.
• Served as floating manager-on-duty, MOD, to cover shift shortage.
• Interacted with customers by phone, email or in-person to provide information.

• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Assisted team members with administrative requirements by expertly using diverse office software.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Kept reception area clean and neat to give visitors positive first impression.

Instructed children's programs through park district programming

Created lesson plans

Organized classroom

Ordered supplies for classroom activities

• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Educated students in foundational concepts such as shapes, numbers and letters.
• Organized snack time and nap hours.
• Taught children with creative approaches, methods and techniques.
• Promoted sensory development by providing access to different textures.
• Maintained tidy and clean classroom consistent with safety and health standards.
• Encouraged children to interact with each other and participate in group activities.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Organized activities to teach preschool children foundational learning skills such as letters and numbers.