Julie Herry
Titusville,FL
Summary
Dynamic sales professional with a proven track record at Walt Disney World Company, excelling in customer service and cash handling. Recognized for enhancing guest experiences and driving sales growth through effective teamwork and problem-solving. Committed to delivering exceptional service and fostering customer loyalty in fast-paced retail environments.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
30
30
years of professional experience
Work History
Sales Associate
Rayna Harris
Titusville, FL
08.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability for customer demands.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Maintained a clean and organized sales floor to promote a welcoming environment for customers.
- Participated in training sessions to develop skills and increase product understanding for better service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Deomocratic Party Field Organizer
Democratic Party of Florida
Orlando, Fl
11.2011 - 11.2012
- Organized grassroots campaigns to mobilize voter engagement and increase participation.
- Coordinated volunteer recruitment efforts, enhancing outreach and community involvement initiatives.
- Developed training materials for volunteers, improving effectiveness of campaign messaging and strategies.
- Managed logistics for events, ensuring smooth execution and alignment with campaign goals.
- Generated reports to evaluate program success and make modifications.
- Transcribed data and organized spreadsheets to record pledges, phone calls, and canvassing.
- Engaged with larger campaigns to build deeply collaborative partnerships.
- Conducted regular volunteer training sessions to increase knowledge of campaign goals and talking points.
- Established clear expectations for volunteers'' roles during canvassing or phone-banking activities which improved efficiency.
- Facilitated communication between field staff members by organizing weekly meetings for updates on goals achieved or challenges faced.
- Recruited trained, and managed a team of volunteers, resulting in increased campaign outreach and impact.
- Monitored political news and current events to remain knowledgeable about key issues affecting constituents.
- Collaborated with organizational leadership to assess objectives and develop implementation plans.
Receptionist
Marriott Vacation Club
Orlando, FL
07.2006 - 07.2008
- Collaborated with sales teams to enhance customer engagement and streamline booking processes.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Trained team members on new systems and best practices to improve operational efficiency.
- Implemented process improvements that enhanced overall customer satisfaction ratings.
- Fostered relationships with partners to expand promotional opportunities and drive sales growth.
- Monitored client feedback to identify areas of improvement within the activation process, implementing changes as needed to enhance overall satisfaction levels.
- Collaborated with cross-functional teams to improve activation procedures, resulting in a more efficient customer journey.
- Identified opportunities for upselling additional products or services during the activation phase, contributing to increased revenue growth.
- Proactively identified potential roadblocks during activations, developing contingency plans and alternative solutions to minimize disruptions and delays.
- Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.
- Kept current on industry trends and emerging technologies, applying this knowledge to refine activation strategies and maximize customer satisfaction.
- Increased client satisfaction by promptly addressing concerns and resolving technical issues during the activation process.
- Trained and mentored new Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
Sales Hostess
Walt Disney World Company
Orlando, FL
01.1995 - 12.2000
- Provided exceptional customer service, enhancing guest experiences in high-traffic retail environments.
- Assisted in inventory management, ensuring optimal stock levels and product availability for guests.
- Trained new associates on company policies, sales techniques, and operational procedures to improve team performance.
- Implemented visual merchandising strategies that increased product visibility and drove sales growth.
- Resolved customer inquiries and complaints efficiently, maintaining positive relationships with guests and enhancing satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Coordinated with stock team to expedite restocking of high-demand items.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Performance Art
Valencia College
Orlando, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Retail store operations
Timeline
Sales Associate
Rayna Harris
08.2024 - 02.2025
Deomocratic Party Field Organizer
Democratic Party of Florida
11.2011 - 11.2012
Receptionist
Marriott Vacation Club
07.2006 - 07.2008
Sales Hostess
Walt Disney World Company
01.1995 - 12.2000
No Degree - Performance Art
Valencia College