Julie Jones
Orange Park,FL
Summary
Dynamic and reliable Sales Associate at J.C. Penney with exceptional customer service skills and a proven ability to build rapport, driving repeat business. Adept at problem-solving and maintaining a visually appealing store environment, I excel in fast-paced settings while ensuring adherence to policies and procedures.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
J.C. Penney
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
JCPenney Salon
09.2023 - 06.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist
J.C. Penney
09.2023 - 06.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
GED - Business Administration And Management
P.A.C.E. Center For Girls
Jacksonville, FL06.1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Client service
- Product sales
- Professional demeanor
- Adapt to diverse groups
- Policy and procedure adherence
Certification
Cosmetology licence,
Class E safe driver licence
Timeline
Customer Service Representative
JCPenney Salon
09.2023 - 06.2024
Cosmetologist
J.C. Penney
09.2023 - 06.2024
Sales Associate
J.C. Penney
GED - Business Administration And Management
P.A.C.E. Center For Girls
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