Julie Maestas
Taylor,MI
Summary
Dynamic manager with a proven track record in staff supervision, customer relationship management, and inventory oversight. Committed to enhancing guest satisfaction and operational efficiency through effective communication and team coaching.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Manager
Emagine Theaters
Woodhaven, MI
06.2021 - Current
- Managed daily operations to ensure a smooth guest experience.
- Supervised staff to maintain high service standards and
- Supervised staff to maintain high service standards and efficiency.
- Oversaw inventory management to ensure adequate supplies for concessions.
- Enforced safety protocols to promote a secure environment for guests and staff.
- Conducted regular inspections of facilities to maintain cleanliness and orderliness.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Warehouse Worker
M.I. Shopping Deals LLC
Monroe, MI
03.2017 - 08.2021
- Organized warehouse space for optimal storage and accessibility of products.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in training new employees on warehouse procedures and equipment use.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Verified accuracy of incoming shipments against purchase orders.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments efficiently to meet daily schedules.
Assistant Manager
F.y.e
Monroe
09.2015 - 03.2017
- Assisted in managing daily store operations.
- Trained new employees on customer service and product knowledge.
- Resolved customer complaints and ensured satisfaction with services.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Graduation Alliance
Skills
- Staff supervision
- Customer relationship management
- Inventory management
- Effective communication
- Adaptability
- Customer service
Certification
- Servsafe
- Tips certification
Timeline
Manager
Emagine Theaters
06.2021 - Current
Warehouse Worker
M.I. Shopping Deals LLC
03.2017 - 08.2021
Assistant Manager
F.y.e
09.2015 - 03.2017
Graduation Alliance