Julie Malburg
Metamora,OH
Summary
Driven by a goal-oriented mindset, I enhanced customer satisfaction and team performance at Omnicare Pharmacy and Target. Mastering data entry and fostering teamwork, I led initiatives that significantly improved operational efficiency and service quality, embodying professionalism and a keen attention to detail without exceeding a numerical percentage.
About 8 years ago CVS Health bought Omnicare Pharmacy. Once that happened it truly became part of a large corporation. I feel when that happened it became part of the large corporate establishment which is focused more on numbers than it is about helping others
I have the opportunity to find my passion again. My life has always revolved around children. Babysitting as a teen and having my own children. While raising my own children I was able to volunteer in their classrooms and volunteered as a Religious Education Teacher on Wednesday nights
Overview
29
29
years of professional experience
Work History
Rep 1 Biller
Omnicare Pharmacy
09.2012 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collected, arranged, and input information into database system.
Team Lead
Target
06.1995 - 05.2004
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate Degree - Medical Technology
Stautzenberger College
Maumee, OH06.2012
Skills
- Goal-oriented mindset
- Data entry proficiency
- Attention to Detail
- Organizational Skills
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Time Management
Timeline
Rep 1 Biller
Omnicare Pharmacy
09.2012 - Current
Team Lead
Target
06.1995 - 05.2004
Associate Degree - Medical Technology
Stautzenberger College