Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

JULIE MCFARLAND

Festus,MO

Summary

Dynamic sales professional with a proven track record at Metro Lighting, excelling in relationship building and achieving sales quotas. Skilled in upselling techniques and customer service, I foster long-term loyalty through effective communication and problem-solving. My high energy and goal-oriented approach drive success in meeting diverse client needs.

Dynamic sales professional with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

INSIDE/Outside Sales Representative

METRO LIGHTING
08.2004 - Current
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Mentored junior sales representatives, sharing expertise on effective communication techniques and relationship-building strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.

Education

Interior Design

SOUTHEAST MISSOURI STATE UNIVERSITY
CAPE GIRARDEAU, MO
05-2004

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Customer service
  • Goal oriented
  • Team leadership
  • Sales closing
  • Relationship cultivation
  • Positive outlook
  • High energy
  • Phone and email etiquette
  • Appointment setting
  • Upselling techniques
  • Enthusiastic about networking

Languages

Spanish
Limited Working

Interests

  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • Music - PIANO
  • Baking
  • I have a passion for photography and editing photos
  • Interior Design
  • Swimming
  • Drawing and Painting
  • TRAVEL

Timeline

INSIDE/Outside Sales Representative

METRO LIGHTING
08.2004 - Current

Interior Design

SOUTHEAST MISSOURI STATE UNIVERSITY