Julie M. Walsh
Auburn,MA
Summary
Orderly and committed administrative assistant offering solid medical terminology skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time, accurat, organized clerical tasks.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Umass Memorial Medical Health Care
Worcester, MA
12.2016 - Current
- Assists with patient admissions, transfers and discharge procedures.l
- Complies with center-wide policies and with nursing department and clinic based policies, procedures, and guidelines.
- Attends staff meetings and in-service programs as required or directed.
- Keeps current with hospital and clinic changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.
- Utilizes a variety of electronic informational and patient care systems.
- Follows procedures for arriving patients and scheduling appointments.
- Maintains logs, organizes patient care chart, and/or maintains medical records.
- Perform data enter or retrieve medical information from the electronic medical record systems.
- Participates in quality improvement initiatives.
- Complies with established department policies, procedures and objectives.
- Demonstrates use of Quality Improvements in daily operations.
- Complies with all health and safety regulations and HIPAA requirements.
- Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
- Performs other similar and related duties as required or directed.
- Prepared and organized patient records in compliance with healthcare regulations.
- Managed schedules and appointments for medical staff to ensure smooth operations.
- Assisted in the development of office policies to improve workflow and communication.
- Handled correspondence and communications with patients, staff, and external parties.
- Maintained office supplies inventory, ordering materials as needed for daily functions.
- Supported new employee onboarding by preparing training materials and schedules.
- Collaborated with team members to implement administrative best practices across departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Compiled data from various sources into organized reports for review by management team.
- Greeted visitors and provided general information about the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
MA REG/Certificate - EKG Certificate, Phlebotomy Certificate
Health Training Center
Skills
- Medical Terminology
- Quality
- Speed
- Accuracy
- Customer relations
- Decision making
- Communication Skills
- Team player
- Customer Service
- Business Management
- Administrative functions
- MS Office Suite
- Planning
- Organizational
- Analytical
- Medical Procedures
- EKG Procedures
Timeline
Administrative Assistant
Umass Memorial Medical Health Care
12.2016 - Current
MA REG/Certificate - EKG Certificate, Phlebotomy Certificate
Health Training Center