Julie Nazelrod
Raleigh,NC
Summary
Experienced server with a proven track record of delivering outstanding guest engagement and satisfaction. Skilled in collaboration with kitchen staff to ensure timely service and uphold high standards of hospitality. Ready to contribute to a dynamic team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
True Food Kitchen
Fairfax, VA
03.2016 - 05.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Learned new seasonal menu items and their allergen ingredients
Server
Olney Ale House
Olney, MD
10.2014 - 05.2015
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server/Cocktail Server
Timpanos Chop House and Martini Bar
Rockville, MD
09.2014 - 05.2015
- Delivered exceptional customer service in fast-paced, high end dinning setting
- Managed multiple tables, ensuring timely order taking and food delivery.
- Upsold starting with appetizer and martinis continuing with add-ons to steak (toppings) extra sides, and desserts including dessert martinis
Lead Server/Banquet Server/Head Bartender
Argyle Country Club
Silver Spring, MD
06.2000 - 06.2010
- Supervised dining room operations, ensuring exceptional guest experiences and high service standards.
- Trained and mentored junior servers, enhancing team performance and service delivery.
- Collaborated with kitchen staff to synchronize food service, improving order accuracy and efficiency.
- Managed inventory levels, facilitating timely restocking of supplies to meet customer demand.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Server
Mrs. K's Restaurant & Tollhouse
Silver Spring, MD
05.2005 - 09.2005
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set up and broke down Brunch buffet each Sunday
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Outback Steakhouse
Silver Spring MD And Christiansburg VA
01.2002 - 11.2002
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Science - Interior Architecture
Marymount University
Arlington, VASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Certification
Safe Serve
Timeline
Server
True Food Kitchen
03.2016 - 05.2018
Server
Olney Ale House
10.2014 - 05.2015
Server/Cocktail Server
Timpanos Chop House and Martini Bar
09.2014 - 05.2015
Server
Mrs. K's Restaurant & Tollhouse
05.2005 - 09.2005
Server
Outback Steakhouse
01.2002 - 11.2002
Lead Server/Banquet Server/Head Bartender
Argyle Country Club
06.2000 - 06.2010
Bachelor of Science - Interior Architecture
Marymount University