Julie Nigro
Racine,WI
Summary
Accomplished Operations Manager with a proven track record at RXO, enhancing logistics performance and fostering customer relationships. Proficient in Logistics Management and Staff Training, showing significantly improved operational efficiency and team collaboration. Promoted within 10 months due to exceptional leadership and strategic planning skills, demonstrating a strong ability to meet and exceed employer expectations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Operations Manager
RXO
09.2023 - Current
- Analyzed and reported on key performance metrics to senior management.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reported issues to higher management with great detail.
- Monitored routes from warehouse to end-user and scheduled daily routes
- Monitored logistics performance and identified improvement opportunities.
- Coordinated dispatching of upwards of 6 drivers to accomplish daily delivery requirements.
- Used Descartes and in-house navigation and route tracking software.
Operations Supervisor
RXO
11.2022 - 09.2023
- Learned the basics of Logistics operations management and supervision.
- Worked with Operations Manager to monitor and assign daily routes
- Got promoted to Operations Manager 10 months
Assistant Store Manager
Goodwill Industries of Southeastern Wisconsin Inc.
04.2021 - 11.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits using Dayforce software.
- Interacted well with customers to build connections and nurture relationships.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed teams of over 60 associates.
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
04.2018 - 04.2021
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Participated in the company's Career Path program and was able to be promoted within 7 months of starting the program.
Education
Bachelor of Science - Management
Concordia University Wisconsin
Mequon, WI12.2019
Skills
- Logistics Oversight
- Customer Service
- Logistics Management
- Staff Training
- Onboarding and Orientation
- Goal Setting
- MS Office
- Expense Reports
- Schedule oversight
Timeline
Operations Manager
RXO
09.2023 - Current
Operations Supervisor
RXO
11.2022 - 09.2023
Assistant Store Manager
Goodwill Industries of Southeastern Wisconsin Inc.
04.2021 - 11.2022
Retail Supervisor
Goodwill Industries of Southeastern Wisconsin Inc.
04.2018 - 04.2021
Bachelor of Science - Management
Concordia University Wisconsin