Julie Sanderson
Crescent City,CA
Summary
Experienced in dental assistance, with a strong background in patient care and administrative support. Trained new staff on compliance with industry standards while ensuring high-quality service delivery. Demonstrated ability to manage inventory and maintain cleanliness in treatment areas, contributing to efficient operations. Developed patient education strategies that improved understanding of oral hygiene and postoperative care, enhancing overall patient satisfaction.
Overview
21
21
years of professional experience
1998
1998
years of post-secondary education
Work History
Team Lead
Walmart
Crescent City, CA
10.2016 - 07.2024
- Trained new staff in relevant processes and procedures.
- Ensured compliance with industry standards and regulations.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Creating, working, and dropping tills
- Frieght, unloading and stocking
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Delegated tasks appropriately according to individual skill sets.
- Coordinated team resources to achieve project goals.
- Motivated staff through positive reinforcement techniques.
- Monitored team performance against targets, taking corrective action where necessary.
- Provided support to junior staff during peak periods of workloads.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Ensured compliance with legal and regulatory requirements in all team activities.
Registered Dental Assistant, Chairside
UIHS
Smith River, California
04.2008 - 04.2016
- Provided patient education on oral hygiene, diet and preventive measures.
- Provided postoperative instructions regarding homecare activities such as diet restrictions or medications prescribed by the dentist.
- Maintained records of patient treatment plans and progress notes.
- Took digital x-rays using intraoral cameras, cephalometric x-rays and panoramic x-rays.
- Sterilized dental instruments according to OSHA standards.
- Prepared materials for impression taking and restorative work.
- Cleaned teeth using hand instruments or ultrasonic scalers.
- Fabricated temporary crowns, bridges, dentures, bleaching trays and other prosthetic devices as directed by the dentist.
- Prepared treatment rooms for patient examinations and procedures.
- Assisted dentists in providing chairside dental care to patients, including preparing and maintaining instruments and materials.
- Performed administrative duties such as scheduling appointments, filing patient charts, answering telephones and taking messages when necessary.
- Monitored inventory levels of supplies needed for daily operations of the practice.
- Kept operatory areas clean between patients by disinfecting surfaces after each visit.
- Performed four-handed dentistry with the dentist.
- Greeted patients upon arrival at office with a friendly smile.
- Assisted in laboratory tasks such as pouring up impressions and fabricating custom trays for whitening treatments.
- Instructed patients on proper brushing techniques for optimal oral health.
- Collected payments from patients for services rendered.
- Obtained informed consent from patients prior to treatment or procedure.
- Educated patients on treatment procedures and post-procedure home care.
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Checked with participants throughout procedures to help alleviate anxiety.
- Explained dental services and payment plans to help patients make informed decisions.
Dental Assistant
UIHS
Smith River
06.2003 - 10.2006
Education
General Education Diploma
Grants Pass, ORSkills
- Employee training
- Performance management
- Team building
- Process improvement
- Customer service
- Regulatory compliance
- Problem solving
- Time management
- Conflict resolution
- Inventory management
- Project management
- Staff motivation
- Task delegation
- Invoice verification
- Customer focus
- Deadline management
- Workplace safety
- Loss prevention
- Employee evaluation
- Equipment maintenance
- Operations management
- Performance improvement
- Complaint resolution
- Workflow management
- Quality control
- Schedule management
- Diversity and inclusion
- Marketing
- Sales expertise
- Documentation and reporting
Languages
English
Elementary
Timeline
Team Lead
Walmart
10.2016 - 07.2024
Registered Dental Assistant, Chairside
UIHS
04.2008 - 04.2016
Dental Assistant
UIHS
06.2003 - 10.2006
General Education Diploma