Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Sears

Mt Prospect,IL

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Invitation Homes Inc.
08.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered approximately 100 telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Feldco Windows, Siding & Doors
05.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered approximately 80 calls a day.

Sales Associate

Ashley Furniture Homestore
09.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cook Shift Leader

Courtyard By Marriott
06.2015 - 08.2019
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.

Education

Associate of Arts - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Scottsdale
Scottsdale, AZ
11.2008

Skills

  • Project Management
  • Customer Service and Assistance
  • Account Management
  • MS Office Proficiency
  • Inventory Control
  • Employee Management
  • Product Knowledge
  • Stock Replenishment
  • Guest Services

Timeline

Customer Service Associate

Invitation Homes Inc.
08.2021 - Current

Customer Service Representative

Feldco Windows, Siding & Doors
05.2020 - 08.2021

Sales Associate

Ashley Furniture Homestore
09.2019 - 05.2020

Cook Shift Leader

Courtyard By Marriott
06.2015 - 08.2019

Associate of Arts - Baking And Pastry Arts

Le Cordon Bleu College of Culinary Arts - Scottsdale

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Julie Sears